- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3時間前
- 作業モード
- 在任中
- 再開する
- 応募必須
勤務地
仕事内容
Job Purpose
Ensure telecalling operations in the life insurance sales channel comply with quality and regulatory standards to boost customer satisfaction and operational efficiency.
Principal Responsibilities
- Monitor and assess selected inbound and outbound telecalls daily for adherence to company policies and regulations.
- Identify improvement areas and communicate feedback to telecalling staff effectively.
- Develop and maintain quality assurance protocols and checklists aligned with regulatory and business needs.
- Verify telecalling scripts comply with all legal and regulatory requirements.
- Deliver constructive feedback and coaching to agents based on call quality assessments.
- Lead calibration meetings with team leaders and managers to standardize quality benchmarks.
- Generate and analyze quality reports to highlight trends and propose improvement measures to management.
- Support the creation and execution of training sessions for new hires and current telecalling agents.
- Stay abreast of industry trends and regulatory updates through continuous learning.