Program Coordinator

Overview

Sirva is seeking an exceptionally organized and detail-focused Program Coordinator dedicated to ensuring successful program execution and excellent client service. After an initial training period onsite, the role offers flexibility to work remotely. The company supports work-life balance through various initiatives such as hybrid working models, adaptable working hours, wellness programs, and employee assistance services.

Role Responsibilities

• Serve as the main coordinator and operational support for client international policy and programs, developing comprehensive understanding of all global relocation services while maintaining superior customer service standards.
• Provide support for regional and global client-driven pre-assignment activities including preparing reports, coordinating group relocations, specialized program assistance, handling data inquiries, providing status updates on cost estimates and service initiation, and participating in system tests.
• Manage and prioritize communications by filtering and directing requests received via a shared mailbox, ensuring compliance with client service level agreements and performance metrics for inquiry responsiveness.
• Assist in preparing and issuing relocation agreements and occasionally support cost estimate processing.

Candidate Profile

• At least 3 years of experience in relocation services is required.
• Experience in client-facing positions is advantageous.
• Strong verbal and written communication capabilities.
• High attention to detail and ability to manage multiple tasks efficiently while meeting deadlines.
• Competent working independently as well as collaboratively within a team.
• Proficient computer skills, especially in Excel, with preference given to candidates familiar with VLOOKUP and Pivot Tables.
• Bilingual abilities are considered a plus.

About Sirva

Sirva is a worldwide leader in moving and relocation services, supporting mobility for companies of all sizes through a network of 75 owned offices and over 1,000 franchises and agents across 177 countries. The company combines global reach with local expertise and innovative technology to provide integrated moving and relocation solutions under various brand names such as Sirva, Team Relocations, Allied, and northAmerican. The collaborative and innovative culture at Sirva fosters respect, support and passion, with a focus on delivering outstanding service globally and locally.

Equal Opportunity Employer

Sirva is committed to providing equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information, or other legally protected attributes. The company prohibits harassment and provides reasonable accommodations for disabilities throughout the hiring process upon request via Human Resources.