Principal Workflow Architect - Technology Workflows & ServiceNow Platform

Overview

Founded in 2004 in San Diego, California, ServiceNow has evolved into a prominent global leader delivering AI-enhanced cloud technologies to over 8,100 customers, including a vast majority of Fortune 500 companies. Their platform integrates systems, processes, and people to enable smarter, faster, and more efficient work across organizations worldwide.

Key Responsibilities

• Engage closely with senior-level executives (VP and above) to understand their strategic objectives and challenges, offering expert guidance during both pre-sales and solution delivery phases to optimize their use of ServiceNow products.
• Architect comprehensive solutions utilizing ServiceNow’s industry-specific offerings, emphasizing service management, customer service, automation, and user experience that align with business needs and industry best practices.
• Continuously assess current operational workflows, identifying opportunities for enhancement to surpass business outcomes and adeptly resolving complex or conflicting issues.
• Collaborate extensively across IT, operations, business units, product teams, and both internal and external partners to ensure alignment and effective implementation of ServiceNow solutions that integrate multiple product lines.
• Lead initiatives to promote adoption of industry best practices related to ServiceNow processes, architecture, configuration, customization, and implementation specifically targeting Technology Workflows and platform solutions.
• Maintain awareness of emerging industry trends, competitive landscape, and evolving ServiceNow capabilities, sharing knowledge regularly with teams and clients to drive innovation.

Required Qualifications

• Experience integrating AI into workflows and decision-making processes, utilizing AI-driven tools to automate and analyze operational functions and exploring AI's impact within the domain.
• Demonstrated expertise as a Solution Architect or senior consultant in dynamic professional services settings, with deep understanding of IT management and business processes.
• Proficient knowledge of ServiceNow technologies, particularly IT Service Management (ITSM), IT Operations Management (ITOM), and platform functionalities.
• Strong consultative skills including strategic thinking, excellent communication and presentation abilities, and capacity to lead complex projects from inception through completion.
• Ability to manage and influence stakeholders at all organizational levels with a customer-centric approach and effective interpersonal skills.
• Technical proficiency including familiarity with integration methods, data modeling, process automation, and the ability to convey technical details to non-technical audiences. Experience with Web Technologies such as JavaScript, Web Services, and XML in a SaaS context is expected.
• Commitment to designing solutions that prioritize superior user experience focusing on usability, logical process design, accessibility, and productivity enhancements.
• Strong analytical capabilities in business process evaluation, workflow diagramming, and clear requirement documentation.
• Fluent in both Arabic and English languages.

Additional Information

ServiceNow supports flexible work arrangements characterized by different "work personas", matching roles with office presence or remote work as appropriate. The company is an equal opportunity employer embracing diversity and considering all qualified individuals without discrimination based on various protected categories. Reasonable accommodations are provided upon request throughout the recruiting process to ensure accessibility.

Employment is subject to necessary export control regulatory approvals. This position requires compliance with relevant export control laws including the U.S. Export Administration Regulations (EAR).