Patient Intake Specialist - Remote

Overview

The position of Patient Intake Specialist helps new patients navigate the admission process by collecting necessary information, checking insurance coverage, verifying prescriptions, and organizing follow-up steps for care. This role emphasizes precise data handling, thorough documentation, and patient coordination rather than managing a high volume of calls.

Candidates residing within the Mountain and Pacific Time Zones will receive preference. Work schedule is Monday through Friday, from 8:00 AM to 5:00 PM MST.

Responsibilities

• Gather and input accurate demographic and clinical details for new patient admissions.
• Verify patients' insurance coverage and benefits, submitting and tracking authorizations as required.
• Assess prescription validity and ensure all necessary documentation is complete.
• Communicate effectively with patients, caregivers, referral sources, and internal teams to collect essential intake information and facilitate timely care initiation.
• Maintain meticulous, HIPAA-compliant records to support smooth operational flow.

Qualifications and Requirements

• Minimum of two years' experience in healthcare intake, medical office administration, or insurance support roles.
• Preference for candidates with experience in insurance verification and authorization processes.
• Background in home health, durable medical equipment (DME), or medical office settings is advantageous.
• Possession of a high school diploma or GED is mandatory.
• Detail-oriented with strong organizational skills and ability to manage multiple cases concurrently.
• Comfortable working independently in a remote environment while demonstrating accountability and superior time management.
• Familiarity with healthcare documentation and insurance workflow procedures.

Remote Work Requirements

• Access to a quiet and dedicated workspace free from background noise and distractions.
• Capability to participate professionally in virtual meetings with a presentable appearance.
• Reliable high-speed internet connection is essential.

Compensation and Benefits

• Starting hourly wage of $18.00 per hour.
• Opportunity to work fully remotely.
• Provision of necessary equipment for job duties.
• Comprehensive benefits package including medical, dental, vision insurance, 401(k), and paid time off.
• Paid holidays and additional bonus days off.
• Structured onboarding and role-specific training to ensure success.
• Prospects for internal career growth within the organization.

Equal Employment Opportunity

The employer is committed to providing equal employment opportunities without regard to race, color, religion, gender, national origin, age, disability, genetics, or other protected characteristics. This commitment covers all aspects of employment including recruitment, hiring, promotion, compensation, and training, adhering to all applicable federal, state, and local laws.