Operations Training and Standards Manager

About the Role

Auckland Airport operates within a highly regulated, safety-critical environment where operational excellence, compliance, and workforce capability are essential each day. We are looking for a seasoned professional to take charge as the Operations Training and Standards Manager, responsible for developing, executing, and continuously enhancing training frameworks throughout the operations unit.

Key Duties

• Oversee Auckland Airport's Operations Training and Standards department, collaborating closely with leadership to assess capability gaps and advance existing training programs.
• Introduce and optimize modern learning solutions, including e-learning, online content, blended learning approaches, simulations, and on-the-job training methodologies.
• Provide support in updating the training framework for the AES fire team, guaranteeing alignment with current policies, regulatory standards, and industry requirements.
• Design and deliver training encompassing regulatory, technical, functional, and career progression topics.
• Maintain and update training materials, standards, and assessments ensuring audit-readiness and compliance.
• Identify and implement efficiencies in training delivery, systems, and processes.
• Lead and develop a team of trainers, managing aspects like performance, engagement, and attendance.
• Manage budgets, contractual agreements, suppliers, and external training programs effectively.
• Contribute to the ongoing development of the Rescue Fire Training Centre and AES fire training initiatives.
• Foster strong collaborations across multiple departments including Operations, People & Capability, Health and Safety, regulatory bodies, emergency services, and training providers.

Required Skills and Experience

• Proven senior-level experience in training, learning and development, operational capability, or training standards within operational settings.
• Background in aviation or airport operations training is preferred.
• Expertise in establishing or refining strategic training frameworks within operational environments.
• Thorough knowledge of adult learning principles, instructional design, and competency-based training methodologies.
• Experience with technical e-learning development and online content creation.
• Demonstrated ability to enhance training frameworks to improve consistency, outcomes, and efficiency.
• Strong leadership abilities, capable of managing team performance and engagement.
• Skilled in managing training budgets, vendor contracts, and external training service providers.
• In-depth understanding of compliance, policies, procedures, standards, and requirements in regulated or safety-critical workplaces.
• Hands-on operational experience within a regulated and safety-centric context.

Organizational Culture

At Auckland Airport, we value collaboration, dedication, and a shared passion that connect our community. Our culture reflects our commitment to being an exceptional New Zealand company that positively impacts our neighborhoods and economy. We encourage candidates who resonate with these values to apply.

Additional Information

Please be advised that applications will be reviewed on an ongoing basis throughout the recruitment period, and the position may be filled before the official closing date.