Operations Manager

About the Role

The Operations Manager at Coffee Katha is tasked with propelling sales growth, ensuring seamless daily operations, upholding brand standards, and steering the business towards profitability across both company-operated outlets and franchise locations. This multifaceted role demands oversight of sales metrics, customer experience, team productivity, inventory monitoring, vendor liaison, and operational efficiency to maintain top-tier service and quality.

Key Responsibilities

• Craft and implement sales strategies to meet set monthly and yearly revenue objectives.
• Discover new business avenues, including partnerships and local marketing efforts.
• Track sales performance regularly and compile comprehensive reports for management.
• Analyze market trends and customer behaviors to identify opportunities for revenue enhancement.
• Support franchise growth initiatives and ensure attainment of sales targets per outlet and region.
• Supervise daily activities of Coffee Katha locations to guarantee operational smoothness.
• Enforce adherence to Coffee Katha’s brand protocols, SOPs, hygiene, and service quality.
• Oversee opening/closing procedures and customer service standards.
• Coordinate procurement and ensure timely stock availability through effective vendor management.
• Maintain equipment and facility upkeep to support business operations.
• Drive operational improvements focused on elevating efficiency and profitability.
• Control inventory levels, minimize wastage, and perform periodical audits for stock accuracy.
• Manage cost control relating to food and beverages and recommend adjustments when needed.
• Authorize purchases and ensure resource optimization.
• Plan and allocate inventory across outlets to optimize stock levels, reduce waste, and maximize profit margins.

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a similar discipline.
• Up to one year of experience in cafe, restaurant, QSR, retail, or franchise operational roles.
• Strong expertise in sales, operations, customer service, and leadership skills.
• Effective communication, negotiation, and problem-solving abilities.
• Familiarity with MS Office, Point of Sale (POS) systems, and business analytics/reporting tools.

Additional Information

Monthly compensation ranges from INR 25000 to 34000 based on experience and qualifications.