Operations Manager

About Us

Curefit Healthcare Pvt Ltd, established in 2016, stands as India’s foremost fitness and wellness platform. Its fitness brand, Cult, strives to make fitness enjoyable, accessible, and effortless for every individual. With offerings that include group workouts, gym facilities, personalized fitness programs, and a wide range of fitness products, Curefit aims to empower people to lead healthier and more active lifestyles through innovative, technology-driven solutions.

Job Responsibilities

• Manage and verify Purchase Orders (POs) from marketplace partners such as Amazon, Swiggy, Myntra, and other B2B channels, ensuring all commercial details like NLC, GST, HSN codes, pricing, and other order specifics are accurate before processing.
• Plan fulfillment by assessing inventory availability across warehouses and generate Sales Orders in the ERP or system to maximize Purchase Order fulfillment.
• Arrange delivery appointments with channel partners via their platforms (e.g., Amazon Vendor Portal) or manual procedures (for Swiggy, Myntra) while ensuring timely adherence to prevent delays, penalties, or order cancellations.
• Coordinate with warehouse and logistics teams to guarantee timely picking, packing, dispatch, and delivery of orders, swiftly resolving any operational challenges impacting deliveries.
• Develop and maintain strong relationships with channel operations teams to manage appointment adjustments, slot advancements, and exceptional cases with the goal of optimizing order fulfillment and maintaining service standards.
• Monitor SKUs that are out of stock at warehouses and collaborate with sourcing teams for prompt replenishment, boosting Purchase Order fulfillment by securing critical inventory in time.
• Prepare and share daily operational dashboards tracking delivered orders, pending shipments, upcoming dispatch schedules, and key performance metrics, updating internal stakeholders regularly on shipment statuses and potential risks.
• Take accountability for key fulfillment metrics such as On-Time In-Full (OTIF), fill rate, dispatch adherence, and order fulfillment across all designated channels, continually driving improvements to minimize cancellations, delivery failures, and operational escalations.