Operations Executive

About the Role

We are seeking a diligent and proactive Operations Executive to oversee customer service, logistics management, and daily operations for our apparel brand, Transition. This role demands effective communication skills and the ability to interact with customers through multiple communication channels, alongside efficiently coordinating with couriers and vendors.

Key Responsibilities

• Address customer queries via WhatsApp, email, and phone including order status, deliveries, returns, refunds, and product details.
• Provide prompt and courteous responses ensuring positive customer experiences, and follow up until resolution.
• Liaise with courier companies like DTDC, Delhivery, Blue Dart, and Shiprocket to track shipments, manage delivery delays, returns to origin (RTOs), pickups, and courier issues.
• Collaborate with manufacturing vendors, printers, packaging suppliers, and other operation partners to monitor production schedules and inventory levels.
• Ensure effective communication flow within internal teams and external suppliers.
• Monitor daily order processing and operational efficiency.
• Maintain detailed records regarding customer complaints, refunds, exchanges, and logistics updates.
• Support inventory management and shipping planning.
• Identify operational challenges and contribute to process enhancement efforts.

Skills and Qualifications

• Fluent communication in Hindi and English with professionalism and courtesy.
• Basic proficiency in Excel, Google Sheets, email, and WhatsApp Business for coordination.
• Strong organizational and follow-up capabilities.
• Capacity to thrive in a dynamic, fast-paced environment with keen attention to detail and problem-solving aptitude.
• Experience between 0 to 2 years in customer service, operations, logistics, or e-commerce is desirable.
• Prior exposure to courier coordination or e-commerce platforms like Shopify is advantageous.
• Preference will be given to candidates residing near Faridabad or South Delhi for convenient access to the office.

Work Schedule and Location

Working days are Monday through Saturday with hours from 10:00 AM to 6:30 PM. This is an on-site position based at our office in Molarband Extension, Badarpur, New Delhi.