Officer - Middle Office Operations

Job Overview

This position involves managing daily activities related to Account Services and Loan Operations, particularly focusing on Syndicated Loans, Term Loans, and Overdraft facilities. The officer will ensure all tasks comply with regulatory standards, internal policies, and operational controls. Additionally, the role supports customer data accuracy, operational control measures, and resolution of issues, collaborating with multiple internal stakeholders for seamless banking service delivery.

Key Responsibilities

• Handle customer maintenance requests and update KYC information.
• Support operations for various loan types including Syndicated, Term Loans and Overdraft facilities.
• Maintain the accuracy, completeness, and integrity of customer data across systems.
• Coordinate with Relationship Managers, Compliance teams, and Operations personnel to resolve issues and pending requests.
• Ensure adherence to bank policies, regulatory compliance, and internal control standards.
• Identify and propose improvements to streamline procedures and boost operational efficiency.
• Complete all mandatory training and keep updated on risks related to financial crime and regulatory changes.

Qualifications and Skills

• Strong understanding of Loan Operations processes, including Syndicated Loans, Term Loans, Overdrafts, Account Services, KYC, regulatory compliance, risk mitigation, and stakeholder communication.
• 3 to 5 years of banking operations experience, preferably with specialization in Loan Operations or Customer Onboarding, and exposure to Syndicated and Term Loan operations is valued.
• A bachelor's degree in Finance, Accounting, Business Administration, or similar fields; professional certifications such as ACAMS, CFE, or ORM are beneficial.