Office Manager

About Wave Gambia

Our mission is to transform Africa into the first cashless continent. In 2017, more than half of the population in Sub-Saharan Africa lacked bank accounts due to high fees, distant branches, and limited card acceptance. This forced many to keep savings insecurely and rely on costly lenders for business needs. Our solution is to offer financial services without account fees, instantly accessible, and widely accepted, even in areas with unreliable utilities.

Since launching our mobile app in Senegal in 2017 for deposits, withdrawals, and payments, we have expanded to millions of users across nine countries and continue to grow rapidly.

Role Overview

We are seeking a highly organized, proactive Office Manager passionate about cultivating a positive and dynamic work atmosphere. You will oversee daily office operations in Banjul, ensuring efficiency in administrative tasks, vendor management, and supporting team functions.

Responsibilities

• Manage and coordinate daily office functions to ensure smooth operations.
• Lead, mentor, train, and supervise office staff while delegating tasks to maximize productivity.
• Establish and uphold office administrative procedures and systems.
• Arrange domestic and international travel logistics, including flights, accommodations, and car rentals.
• Oversee the office budget and expenditure.
• Ensure compliance with current health and safety policies.
• Procure office supplies, equipment, and furniture, maintaining sufficient inventory levels.
• Prepare contracts, develop office management manuals, design presentations, and generate management reports.
• Coordinate with maintenance services to maintain cleanliness, safety, and functionality of office appliances.
• Report office performance to senior management and collaborate to improve operational processes.

Additional Details

• Work location is our office in Kotu, Banjul.
• You must have work authorization in the Gambia.
• We offer competitive salaries based on transparent calculations.
• Comprehensive health insurance coverage is provided for employees and their dependents.
• Our parental leave policy includes 26 weeks for mothers and 4 weeks for fathers, plus subsidized child care on return to work.
• We support healthy lifestyles with gym membership and fitness class subsidies.
• Airtime reimbursement and complimentary food in a well-designed office space.

Requirements

• Minimum 5 years of experience in a similar office management role.
• Degree in Administration, Logistics, or relevant professional experience.
• Fluency in both written and spoken English is essential.
• Fluency in Wolof language is required.
• Strong organizational and administrative capabilities managing complex office environments.
• Proven ability to manage vendor relationships and negotiate costs effectively.

Ideal Candidate Traits

• Demonstrates resilience and quickly devises effective solutions.
• Highly meticulous with exceptional attention to detail and commitment to excellence.
• Self-motivated and proactive, taking initiative in projects and responsibilities.
• Maintains consistent communication to ensure collaboration across teams.
• Adaptable and flexible to changing demands and situations.
• Committed to exceeding standards in office management tasks.

Our Team

• Our growing local presence spans Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon, supplemented by a global remote workforce.
• We are dedicated to offering affordable financial solutions to underserved populations.
• Employees are empowered with autonomy over their projects from problem understanding through production monitoring.
• Backed by leading investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• Ranked among Y Combinator’s top revenue-generating companies.

Equal Opportunity

Wave is committed to diversity and inclusivity, fostering an environment where all employees can succeed and thrive.