Network Support Specialist, Tier 2

Role overview

This opening is for a partner organization that handles the application process and all follow-up steps directly. The position is for a Network Support Specialist, Tier 2 in the United States, with a fully remote setup and occasional travel.

The role centers on advanced network support for business customers, keeping network environments stable, responsive, and secure. You will investigate difficult infrastructure problems, tune network performance, and help deliver strong customer service in a technical support setting.

This is a good fit for a network professional who enjoys solving complex issues, working with customers, and contributing to technical improvements across modern IT environments.

What you'll do

• Provide advanced network support remotely, with occasional on-site visits when required.
• Diagnose and fix complex problems across LAN, WAN, wireless, firewall, VPN, and connectivity setups.
• Handle support tickets, organize priorities, and keep accurate records during the resolution process.
• Communicate status updates clearly by phone, email, and video.
• Carry out configuration, maintenance, upgrades, and troubleshooting across multiple network technologies and vendors.
• Support network enhancements, migration work, and infrastructure initiatives.
• Recognize when issues need escalation and work with internal teams to resolve them.
• Maintain detailed notes on customer environments, configurations, and technical fixes.
• Take part in process-improvement efforts that raise service quality and efficiency.
• Provide occasional on-call coverage and assist with customer needs outside standard workflows.

What we're looking for

You should bring solid experience in enterprise network support and the ability to explain technical matters clearly to both technical and non-technical audiences.

• 5 to 7 years of experience as a Network Engineer or in a similar network support position.
• Hands-on experience troubleshooting and configuring LANs, WANs, wireless networks, routers, switches, firewalls, VPNs, and access points.
• Strong understanding of networking fundamentals such as DNS, BGP, OSPF, EIGRP, VLANs, QoS, MFA, and remote access tools.
• Practical knowledge of network security, capacity planning, maintenance, and infrastructure upgrades.
• Experience with Cisco technologies, including ASA and Meraki; Fortinet and SonicWall experience is preferred.
• Ability to diagnose hardware issues and work confidently in enterprise network environments.
• Exposure to cloud networking and virtualization platforms such as Azure and AWS is beneficial.
• Experience in MSP environments and with tools such as ConnectWise or IT Glue is a plus.
• Cisco CCNA certification is required; CCNP certification is preferred.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently while contributing effectively to a technical team.

Benefits and work environment

• Competitive pay aligned with experience and technical depth.
• Medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• Paid time off, including company holidays.
• Fully remote work with occasional travel.
• Access to professional development, certifications, and technical training.
• Exposure to varied customer environments and modern networking tools.
• Collaborative culture that supports learning, innovation, and career growth.
• Opportunity to work with experienced technology professionals on meaningful infrastructure projects.

Additional information

Applications and next steps are managed by the partner hiring company. The selection process uses an AI-assisted matching step to help identify candidates who best meet the role's core requirements, after which the shortlist is shared with the employer. Final hiring decisions, interviews, and assessments are handled by the partner's internal team.

Privacy and data handling

By applying, you agree that the application processor may use your personal data to evaluate your candidacy and share relevant details with the hiring employer. This processing is based on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

The recruitment process may also use AI tools to help review applications, analyze resumes, assess responses, and flag possible inconsistencies or verification signals. These tools support the recruitment team, but human judgment remains central and final hiring decisions are made by people.