National Coordinator - Frontline Salesforce

Role Overview

The National Coordinator for Frontline Salesforce will be responsible for managing and enhancing the performance, governance, and digital transformation of frontline sales teams, ensuring compliance, training, and adoption of technology tools across the organization.

Key Responsibilities

• Monitor frontline sales manpower by analyzing targets versus actual achievements, generating performance dashboards and productivity reports regularly.
• Identify performance gaps and collaborate with field teams to implement necessary corrective actions; oversee incentive schemes and productivity governance.
• Promote adoption and seamless execution of digital initiatives and sales automation tools among frontline staff; ensure compliance and proper app usage.
• Serve as the liaison between field sales teams and technical departments to resolve app issues, bugs, and manage enhancement requests.
• Track and improve metrics related to digital tool usage to boost overall adoption.
• Coordinate onboarding and refresher training sessions for frontline personnel; manage attendance records, completion status, and evaluate training effectiveness.
• Facilitate the rollout of new processes, tools, and systems through structured training programs.
• Oversee manpower deployment, tagging, and compliance aligned with company policies; keep updated databases of active and inactive frontline resources.
• Engage with relevant stakeholders to manage manpower approvals, replacements, and onboarding formalities.
• Enforce market hygiene through supervision of attendance, beat compliance, discipline, and timely reporting of field activities.
• Ensure adherence to defined sales processes and operational protocols; identify instances of non-compliance and assist managers in corrective measures.
• Owner of backend systems and frontend applications used by the frontline teams, ensuring efficient functioning, user access management, and process compliance.
• Coordinate with technology and product teams on system upgrades, troubleshooting, testing, deployment, and continuous enhancement of digital platforms for frontline sales.

Additional Information

This full-time onsite role is based in Kochi, Kerala, India, at V-Guard. The position does not specify a salary range or number of openings. Candidates must be prepared for a hands-on role involving close collaboration with both field sales and technical teams.