Mortuary Administration Assistant

Job Overview

Join the Mortuary department at Frimley Park Hospital as a Mortuary Administration Assistant and play a vital role in end-of-life care. This position demands excellent communication, strong customer service skills, problem-solving ability, and a calm, enthusiastic demeanor.

Main Responsibilities

• Manage day-to-day mortuary operations including data entry and handling of incoming requests efficiently.
• Ensure adherence to Data Protection Act regulations and maintain confidentiality.
• Work within both office settings and the clinical mortuary environment, upholding hygiene and infection control standards.
• Contribute to mortuary storage management, ensuring compliance with Human Tissue Authority (HTA) guidelines and local protocols.
• Support financial stewardship by minimizing resource waste in the NHS and Pathology departments.
• Coordinate with Mortuary Technicians, conduct mortuary tours for internal teams and visitors, and assist in training porters and funeral directors in mortuary procedures and equipment.
• Handle receipt and release of deceased persons in line with departmental and HM Coroner requirements, ensuring proper identification and dignity.
• Maintain accurate mortuary records in compliance with HTA legislation and Coroner’s office needs.
• Potentially participate in an on-call rota to manage releases, community death acceptance, contingency plans, and retrieval team coordination.
• Collaborate with internal and external stakeholders to effectively manage refrigerated storage spaces on-site.

Working Hours

The role involves a full-time schedule of 37.5 hours per week.

Education & Experience Requirements

• Minimum of 2 GCSEs or equivalent qualifications required.
• Further education qualifications are favorable but not mandatory.
• Experience in mortuary, funeral director environments, or busy healthcare data entry systems is desirable.

Skills and Knowledge

• Efficient and well-organized with strong attention to detail.
• Able to prioritize tasks effectively and work under pressure.
• Excellent punctuality and a friendly approach.
• Strong willingness to learn and develop new skills.
• Knowledgeable about data protection principles.
• Understanding of NHS and Trust values is a plus.

About Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust serves over 900,000 people across Berkshire, Hampshire, Surrey, and South Buckinghamshire. Committed to inclusivity, disability confidence, and support for armed forces personnel, the Trust emphasizes professional development, flexible working patterns to balance work and life, and a culture where staff and patients thrive.

The Trust has invested in state-of-the-art facilities including a new hospital and expanded services. They are dedicated to sustainability, digital innovation (such as an electronic patient record system), and quality improvement, supporting environmentally responsible healthcare aligned with NHS Net Zero goals.

The Trust values — Committed to Excellence, Working Together, Facing the Future, and being compassionate — guide all operations and patient care.