Membership & Volunteer Development Manager

About the Role

This position is responsible for managing membership programs, fostering active involvement among members and volunteers, and enhancing the transition from participation to active contribution. The role includes expanding and energizing a sustainable volunteer base, especially by turning members into engaged contributors. Collaboration with program teams is key to aligning membership and volunteer activities with program execution and community-building goals.

Key Responsibilities

• Formulate and oversee membership structures encompassing tier systems, value propositions, and engagement models.
• Boost acquisition, retention, and active participation across various member segments such as individuals and corporate entities.
• Align membership offerings with the organization's priorities and goals for community development.
• Create and apply strategies to enlarge and maintain a diverse and dedicated volunteer community.
• Design and manage volunteer journey stages including onboarding, skill development, and retention efforts.
• Encourage transformation of members and community participants into proactive volunteers.
• Develop meaningful engagement initiatives like events, discussion groups, and contribution platforms to encourage involvement.
• Implement engagement tactics that promote movement from basic participation to significant contribution.
• Establish and nurture partnerships with corporate bodies, community groups, and stakeholders for membership and volunteer programs.
• Create collaborative opportunities that broaden access to networks, resources, and participation channels.
• Facilitate the integration of partners into volunteer and engagement pathways.
• Monitor and analyze key metrics related to membership and volunteer growth, engagement, conversion, and retention.
• Use insights from data to improve engagement tactics and community impact.
• Prepare comprehensive reports, presentations, and materials for management, committees, and board discussions.
• Support committee and board meeting processes, including scheduling and follow-up.
• Manage operational procedures related to membership and volunteer initiatives such as systems coordination and communications.
• Work closely with program teams to effectively incorporate volunteers into program delivery.
• Ensure compliance with organizational policies and safeguarding protocols.

Required Qualifications and Experience

• A university degree in Community Development, Social Sciences, Business, or similar disciplines.
• Minimum of six years of substantial experience in community engagement, membership growth, volunteer management, or related fields.
• Proven track record in developing and managing membership or volunteer ecosystems focused on growth and engagement.
• Experience in building partnerships and collaborating with corporate and community organizations.
• Skilled in designing engagement programs or community platforms.
• Capacity to handle multiple projects and stakeholder relationships simultaneously.
• Outstanding communication, facilitation, and organizational capabilities.
• Knowledge of community engagement or social impact settings is advantageous.

Additional Information

Only candidates shortlisted will be contacted regarding the selection process.