Lead Travel Consultant

About American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is a company where colleagues take inspiration from travel as a positive force and strive to make a meaningful impact in the travel industry. The company fosters an inclusive and cooperative work environment where every voice is valued and success is supported.

Role Summary and Responsibilities

• Provide expert advice and coordinate travel arrangements for corporate clients, including individuals and groups.
• Book and manage domestic and international business travel across various modes such as air, road, rail, and accommodation.
• Utilize Global Distribution Systems (GDS) like Sabre, Apollo, Amadeus, or Galileo, with training available if required.
• Engage with customers through phone, chat, email, and internal systems for efficient communication.
• Act as a trusted travel advisor by offering proactive advice, promoting additional services while complying with clients' travel policies.
• Collaborate individually and within teams to achieve business targets including customer satisfaction, adherence to call protocols, and service metrics.

Candidate Profile

• Previous experience in the travel industry, preferably business travel, with knowledge of fares and ticketing rules for cars, flights, and hotels.
• A strong commitment to delivering excellent client service, anticipating customer needs proactively.
• Proficiency in one or more GDS platforms (Sabre, Apollo, Amadeus, Galileo).
• Effective professional communication skills, both written and verbal.
• Meticulous attention to detail and integrity in handling traveler information.
• An in-depth understanding of the travel industry, including business travel, leisure travel, or airline reservations.
• Ability to resolve customer issues swiftly and independently.
• Ability to work well in teams and openness to receiving feedback.

Work Location

Bengaluru, Karnataka, India

Benefits and Culture

• Tailored flexible benefits from day one, including health and welfare insurance, retirement plans, parental leave, adoption support, and wellbeing resources for employees and their families.
• Access to weekly travel deals from major providers on flights, accommodations, cruises, and car rentals.
• Opportunities for professional development with access to over 20,000 courses, leadership training, and internal job postings.
• A strong emphasis on inclusion through global employee groups focused on common identities and initiatives to promote awareness and action.
• An inclusive workplace with equal employment opportunities without discrimination based on age, gender, race, citizenship, religion, disability, or other protected characteristics.

Diversity and Accommodation

Amex GBT is committed to providing reasonable accommodations for qualified individuals with disabilities during the hiring process. Applicants are encouraged to disclose any accommodation needs to recruiters.

Application Encouragement

Candidates who are passionate about the mission and feel they can contribute meaningfully are encouraged to apply even if they do not meet every single qualification.