KYC Operations Analyst - Platform

Company Overview

Wise is a global technology company dedicated to creating the most efficient ways to transfer and manage money worldwide, aiming to minimize fees and maximize speed and simplicity for international financial transactions.

Job Summary

As part of the KYC Operations team, you will play a pivotal role in enhancing the flow of global money movement by conducting thorough due diligence and ensuring compliance with regulatory standards.

Responsibilities

• Conduct initial and continuous Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), applying a risk-based approach to mitigate potential risks effectively.
• Analyze and verify customer data according to KYC/AML regulations, including identity documents, corporate structures, beneficial ownership, sources of wealth, and adverse media checks.
• Perform transaction monitoring and periodic reviews by examining customers' transaction histories and identifying behavioral patterns that may signal risks.
• Keep customer records and documentation accurate, up-to-date, and compliant with data privacy and security policies.
• Assess risks and escalate activities that exceed internal thresholds, including detecting and reporting suspicious or fraudulent behavior through proper documentation.
• Ensure adherence to relevant local and international KYC/AML laws and internal policies across various jurisdictions.
• Contribute to ongoing process enhancements, policy development, training resources, and assist partner, audit, and regulatory inquiries.
• Provide mentoring and training support to junior analysts to boost team proficiency.
• Communicate effectively with customers using multiple channels such as phone, email, and chat.
• Meet or exceed key performance indicators (KPIs) set by leadership.
• Participate in meetings, training sessions, and both internal and external events as assigned.

Requirements

• Fluent English communication skills, both verbal and written; additional languages are beneficial.
• Minimum 2-3 years of experience in operations, preferably within CDD, EDD, AML, or compliance roles.
• Practical knowledge of global KYC/AML compliance frameworks and standards.
• Strong decision-making skills with the ability to apply risk-based judgement.
• Highly punctual, self-motivated, proactive, and results-driven.
• Excellent organizational skills with high attention to detail and analytical capabilities.
• Ability to work independently while following defined procedures and meet stringent KPIs in a fast-paced environment.
• Skillful in identifying policy and process gaps, providing detailed constructive feedback through proper channels.
• Flexible availability to work in shifts—early mornings, afternoons, evenings, weekends, and public holidays in alignment with business needs.

Preferred Qualifications

• Bachelor's degree in Finance, Business Administration, Law, or a related discipline.
• Professional certifications such as ICA, CAMS, or equivalent, especially with a focus on CDD/EDD.

Additional Information

Wise fosters an inclusive, diverse, and equitable workplace where every employee feels respected and empowered to contribute to the company’s mission. They value international perspectives and aim to build a judgment-free environment encouraging career growth and team strength.