Key Account Manager

Overview

This role focuses on business development and sales management within the global business segment. The Key Account Manager will target new client acquisition and oversee strategies to deepen market penetration. Core responsibilities include selling and co-creating solutions to generate new revenue streams while ensuring achievement of sales and revenue goals across both core and non-core products including Data, Satellite, Cyber Security, Data Center, and Cloud.

Key Responsibilities

• Manage the national ecosystem regarding existing business dynamics, competition, regulations, and price control.
• Possess in-depth knowledge of the Carrier Wholesale business and bandwidth sourcing in areas lacking connectivity.
• Develop strategic relationships with key decision-makers at multiple levels, including middle and senior management and CXO executives within accounts.
• Expand business opportunities by promoting both bandwidth and non-bandwidth solutions.
• Boost revenue growth across accounts for both core and non-core offerings through effective account management and retention activities.
• Drive solution selling and foster the adoption of new products in emerging markets.
• Collaborate effectively with cross-functional teams internally (including BSG, PSS, CE, Networks) and externally with partners, vendors, and clients to meet business objectives and uphold customer service standards.
• Ensure all business targets related to order booking, revenue generation, collections, new account acquisition, and churn reduction are met.
• Demonstrate strong expertise in IPLC, VSAT, non-core products such as NIPS, Security solutions, Platform offerings, and Data Center services.

Required Skills and Competencies

• Ability to conceive and implement regional business strategies with an understanding of national ICT projects, their funding, and large-scale conceptualization.
• Strong commercial insight and acumen.
• Consultative selling aptitude appropriate for modern sales environments.
• Customer service orientation geared towards sustained client satisfaction.
• Experience in key account planning and management techniques.
• Poise and executive presence to confidently engage in discussions at the CXO level.
• Comprehensive knowledge of enterprise and carrier products.
• Effective negotiation abilities.
• Creativity in developing innovative approaches to attract and retain target customers.
• Consistency in following up to ensure successful business outcomes.