IT Support Technician

Overview

NexusTech delivers IT support services targeting small enterprises and residential users. The role of IT Support Technician involves diagnosing and resolving hardware, software, and networking issues through both remote access and in-person visits. This opportunity is ideally suited for individuals pursuing technical education or those seeking part-time experience in IT support.

Key Responsibilities

• Identify and fix problems in PCs, printers, and associated devices.
• Configure and sustain local and wireless area networks.
• Provide assistance to customers with software updates and data backup processes.
• Maintain accurate records of service cases and keep clients informed throughout the support process.

Qualifications

• Currently enrolled in or completed relevant technical studies, or possess comparable practical experience.
• Familiarity with major operating systems including Windows, Linux, or macOS.
• Strong analytical skills paired with a focus on excellent customer service.

Compensation Details

Pay is provided hourly alongside reimbursement for travel expenses incurred during onsite visits.

Reporting Structure

This position reports directly to the Regional Support Lead in NexusTech.