- 経験
- どれでも
- 給料
- INR 12,000 – INR 15,000 / month
- 求人情報
- 1
- 投稿済み
- 8時間前
- 作業モード
- 在宅勤務
- 再開する
- 応募必須
仕事内容
Job Overview
Realtime Biometrics India Pvt. Ltd. is hiring a Desktop Support Engineer to deliver remote technical assistance for its biometric attendance devices, access control systems, cloud-based software, and attendance management applications. The role involves diagnosing and resolving hardware and software difficulties while supporting customers through remote connection tools.
Primary Responsibilities
- Offer remote assistance to clients using platforms such as phone, AnyDesk, TeamViewer, and similar tools.
- Install, set up, and fix issues related to Realtime Biometrics attendance software and cloud solutions.
- Provide technical backing for biometric attendance devices and access control products.
- Identify and solve problems involving software, device connectivity, synchronization, and data handling.
- Help customers with software setup, creating user accounts, device enrolment, and managing attendance records.
- Configure and troubleshoot biometric device communication through LAN, WAN, TCP/IP, and cloud links.
- Refer complex technical problems to senior engineering staff when necessary.
- Keep detailed logs of service activities, customer interactions, and issue resolutions.
- Instruct customers in using products effectively and understanding software functionalities.
- Ensure every support request is addressed within the agreed turnaround times.
Required Qualifications and Skills
- Fundamental understanding of Windows OS and general computer troubleshooting.
- Basic networking knowledge including IP addressing, LAN, TCP/IP protocols, DNS, and internet connectivity.
- Proficiency with remote support software like AnyDesk and TeamViewer.
- Strong problem-solving abilities and analytical thinking.
- Clear communication skills in both spoken and written forms.
- Customer-oriented mindset capable of managing multiple simultaneous support needs.