Inside Sales Manager

About Lakeshore Learning Materials

Lakeshore Learning Materials specializes in creating groundbreaking educational resources and delivering exceptional experiences for educators, parents, and children. Since 1954, the company has expanded globally with a robust e-commerce platform, over 50 retail locations, multiple catalogs, an unmatched national sales team, and international offices supporting its top-tier supply chain.

The organization continuously builds scalable infrastructure, leverages data-driven strategies, and employs advanced technology to boost efficiency and provide optimal tools for its workforce. Most importantly, Lakeshore invests in a diverse and passionate team eager to innovate, explore new ideas, and embrace daily opportunities for personal and professional growth.

Key Responsibilities

• Lead, mentor, and develop a team of Inside Sales representatives, cultivating a performance-focused culture through coaching and feedback.
• Implement varied sales tactics and maintain regular coaching sessions such as performance reviews, goal-setting meetings, and monthly funnel assessments to meet and surpass sales targets.
• Utilize reporting tools and metrics, including Salesforce dashboards, Brightmetrics, and Chorus, to monitor and manage sales performance effectively.
• Ensure excellence in operational processes by conducting weekly team meetings to motivate, train, and empower team members in boosting sales success.
• Build and nurture relationships internally and externally with key customers, partners from Outside Sales, Retail, and Professional Development departments.
• Collaborate with team members to establish strong partnerships with school districts, early childhood centers, and community organizations.
• Work alongside senior management to drive sales growth by managing team performance and strategies.
• Stay informed on customer needs at local, state, and national levels, considering market conditions, funding, and opportunities to advise on sales approaches and product offerings.
• Manage administrative duties including ADP, timecard handling, and calendar coordination.

Required Qualifications and Skills

• Minimum of five years’ experience in Inside Sales or related sales roles with demonstrated leadership achievements.
• Bachelor’s degree preferred.
• Exceptional verbal and written communication skills.
• Experience using Salesforce is advantageous.
• Familiarity with Microsoft Office Suite is preferred.
• Proven ability to manage multiple projects concurrently with efficient prioritization and effective communication across all levels of an organization.
• Strong professionalism, critical thinking, sound judgment, and problem-solving capabilities.
• A dedicated work ethic and a collaborative team-oriented mindset.
• Ability to excel in a remote work environment with flexible scheduling to meet business and customer needs.
• Excellent organizational and administrative skills.

Compensation and Benefits

• Salary range from $80,000 to $100,000 annually.
• Uncapped commission opportunities.
• Paid parental leave for new parents to facilitate work-life balance and family bonding.
• Comprehensive medical, dental, and vision plans including EPO, PPO, and HSA options.
• 401(k) retirement plan with company matching contributions.
• Flexible benefits allowing employees to select preferred options.
• Generous employee discounts on products.

Equal Employment Opportunity

Lakeshore values diversity and inclusivity, ensuring hiring decisions are based solely on skills, merits, and talents. Discrimination based on any protected characteristic by law is strictly prohibited as the company fosters a welcoming and equitable environment.

The company uses E-Verify to confirm employment eligibility for all new hires and ensures transparency about applicant data privacy policies.