Information Technology Support Executive

Overview

We seek a technically adept and proactive IT Support Executive to deliver comprehensive IT support services, oversee IT infrastructure, and maintain seamless functionality across networking, security, Microsoft 365 systems, and end-user computing platforms.

Key Duties

• Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and enterprise applications.
• Diagnose and resolve hardware, software, operating system, and connectivity issues efficiently.
• Handle user lifecycle processes including onboarding, offboarding, and account administration.
• Deliver timely remote support with effective ticket management and resolution.
• Maintain accurate IT asset tracking and detailed documentation.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
• Create and manage user accounts, mailbox configurations, licenses, and groups.
• Resolve issues associated with Outlook, Teams, and other Microsoft 365 services.
• Monitor and manage LAN/WAN, Wi-Fi, VPN, switches, and routers stability.
• Troubleshoot network connectivity problems related to DNS, DHCP, VLANs, and internet access.
• Configure and oversee firewall policies, VPN connections, NAT settings, and security protocols.
• Analyze network and security logs to detect and rectify issues.
• Administer endpoint security with antivirus solutions and monitor security alerts.
• Respond swiftly to malware infections or security breaches.
• Ensuring all systems are patched and comply with cybersecurity best practices.
• Administer Active Directory users, groups, and permissions alongside Windows Server management.
• Assist in backup, disaster recovery, and related IT infrastructure initiatives.

Required Experience and Skills

• Minimum 3 years of experience in IT Support, Networking, and System Administration.
• Comprehensive expertise in Microsoft 365 Administration.
• Proven hands-on experience with firewall configurations and management.
• Strong understanding of networking protocols and services including TCP/IP, DNS, DHCP, VPN, VLAN, Routing and Switching.
• Experience supporting Active Directory, Windows Server environments, and endpoint security tools.
• Outstanding troubleshooting abilities coupled with superior communication and customer service skills.

Desirable Qualifications

• Certifications such as Microsoft 365, Azure, CCNA, Fortinet, Sophos, or other security-related credentials.
• Familiarity with IT Service Management platforms like ServiceNow, ManageEngine, or Jira.
• Knowledge of Microsoft Defender and endpoint management technologies is an advantage.

Ideal Candidate Profile

The candidate should be capable of independently managing IT support functions encompassing Microsoft 365 services, network and firewall administration, security monitoring, and end-user assistance within a dynamic corporate setting.