Implementation Specialist

About Connecteam

Connecteam is a premier platform designed for managing deskless teams, relied upon by over 80,000 businesses globally. It streamlines daily operations and team communications for frontline workers who manage shifts and tasks on-site rather than behind a desk. The all-in-one application centralizes hiring, scheduling, training, tasks, and day-to-day coordination, giving teams clarity and control over their workstreams. Supported by more than $220 million in investments, Connecteam is experiencing rapid growth worldwide, enabling frontline teams to enhance efficiency and connectivity.

Role Overview

The Implementation Specialist is a junior-level role focusing on configuring Connecteam’s features aligned with client workflows, integrating the software with other platforms, and migrating data from existing tools into Connecteam. This position demands close collaboration with Customer Success and Research & Development teams to ensure expert client onboarding and optimized user experience, ultimately streamlining customer processes and saving time.

Key Responsibilities

• Conduct daily client meetings to onboard and set up Connecteam according to their needs.
• Deliver excellent customer service with attentiveness and professionalism.
• Complete offline tasks assigned by clients efficiently.
• Handle multiple projects in a fast-paced, high-pressure environment effectively.
• Collaborate actively with CS and R&D teams to maintain a smooth customer journey.

Required Experience and Skills

• Minimum one year of experience in a customer-focused role is essential.
• Experience working in a SaaS company for at least one year is preferred.
• Fluent English communication skills at a native level are mandatory.
• Tech-savvy with a strong drive to learn and continuously improve.
• Excellent teamwork abilities with strong communication and collaboration skills.
• Capable of thriving under pressure and balancing multiple priorities.

Working Conditions

• Work schedule: Monday to Friday, 9:00 AM to 5:30 PM.
• Position based in Melbourne with hybrid work arrangement requiring presence in office on Monday, Wednesday, and Friday.
• Commutable distance to office is mandatory.

Why Join Connecteam?

• We invest in our employees’ growth through ongoing training and support to help them excel.
• Our mission is to empower managers to efficiently manage their deskless teams with effective tools.
• We are driven to deliver impactful results and value to our customers.
• Enjoy a positive company culture with social events like weekly happy hours and holiday celebrations.
• We foster an inclusive, caring, and supportive workplace environment for all employees.

Together, we aim to shape the future of work.