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About ResMed
ResMed is a global leader in connected medical devices and digital health, dedicated to helping millions improve sleep, breathing, and overall health. Our technology supports patients with sleep apnea, COPD, and other chronic respiratory conditions worldwide, improving care and reducing healthcare costs.
Role Overview
We are seeking a Transformation & Digital Enablement Lead to spearhead the advancement of People Shared Services and People Experience Operations into a digitally empowered, scalable People Operations Platform. This role will lead the transformation roadmap, focusing on process standardization, automation, AI integration, and modernizing services throughout the employee lifecycle. The position entails managing a team specializing in transformation and digital enablement and overseeing the operational excellence of the India contingency delivery model.
Key Responsibilities
- Develop and implement the People Experience transformation strategy aligned with organizational objectives.
- Create and manage a multi-year roadmap for the People Operations Platform supporting People Experience and enterprise goals.
- Identify and prioritize transformation initiatives enhancing employee experience, operational efficiency, and resilience.
- Monitor and communicate the impact and benefits of transformation efforts.
- Establish frameworks for governance, workflow assessment, prioritization, and ongoing improvement.
- Lead the Transformation & Digital Enablement team to deliver automation and AI-powered workflows across the employee lifecycle.
- Collaborate with Digital Enablement, Workday, IT, AI, and RPA teams to deploy scalable and unified automation solutions.
- Govern AI-enhanced interactions, including conversational assistants and digital workers, ensuring control and compliance.
- Design and refine end-to-end employee and manager workflows to eliminate inefficiencies and support self-service adoption.
- Manage operational resources in India to maintain service continuity, readiness, governance, and compliance.
- Balance transformation initiatives with operational demands to ensure sustainable adoption with minimal disruption.
- Drive improvements in knowledge management, policy accessibility, and AI information retrieval.
- Apply data-driven decision-making to monitor metrics and user feedback, promoting a culture of continuous innovation.
Qualifications and Experience
- Bachelor’s degree in Business, Human Resources, Operations, Information Systems, Technology, or related fields.
- Proven track record in leading enterprise-wide transformation, operations, or service excellence projects.
- Experience delivering automation, workflow redesign, and digital enablement at scale.
- Demonstrated leadership in global or matrix organizational environments.
- Strong partnership skills with business and technology functions to implement scalable solutions.
Preferred Skills
- Background in People Operations, HR Shared Services, Employee Experience, or HR Technology contexts.
- Familiarity with Workday, RPA, AI, digital platforms, and workflow automation tools.
- Experience working within global service delivery or shared services frameworks.
- Knowledge of change management, Lean, Agile, process engineering, or continuous improvement methodologies.