HR Representative

Company Overview

Ardent Health stands as a prominent healthcare provider serving mid-sized urban areas across the United States. With a dedication to people and investment in cutting-edge services and technology, the company strives to simplify and enhance healthcare access. Operating through its subsidiaries, Ardent Health manages 30 acute care hospitals, employs over 24,000 team members, supports more than 280 care locations, and collaborates with 1,800 affiliated providers across six states.

Position Summary

The HR Shared Services Representative functions as the key contact for employee and manager questions, delivering tier-one support on human resources policies, procedures, and systems. The role involves managing administrative tasks spanning the employee lifecycle such as pre-boarding, onboarding, and terminations. Key responsibilities include supporting data entry, phone communication, monitoring Service Now cases, maintaining confidentiality, ensuring adherence to multi-state labor laws, and implementing various HR programs while providing excellent customer service.

Key Duties

• Provide first-level support for employee and manager queries related to HR programs, policies, and procedures, directing them to the proper resources and responding promptly and thoroughly.
• Administer various HR policies and procedures covering multiple functional areas.
• Offer guidance on compliance with federal, state, and local labor laws across multiple states, ensuring all HR processes meet regulatory standards.
• Manage and coordinate data entries and transactions for all employee lifecycle stages including pre-boarding, terminations, and status changes.
• Protect confidentiality of sensitive departmental and employee information according to established protocols.
• Monitor the pre-boarding process for new hires by tracking necessary documentation completion, facilitating background checks, processing new hire paperwork, and verifying I-9 forms, while maintaining ongoing communication with new employees.
• Maintain precise records of employee data.
• Troubleshoot and resolve employee HR system access issues.
• Engage effectively in video meetings and training sessions through clear on-camera communication.
• Deliver prompt, professional, and courteous customer service via phone by addressing inquiries, concerns, or complaints.

Qualifications

• A minimum of a high school diploma is required.
• At least one year of experience in a human resources capacity is necessary.
• Previous experience in shared services or call center environments is essential.
• Excellent interpersonal skills combined with strong customer service abilities.
• Capacity to collaborate effectively with remote team members.
• Ability to work independently in stressful situations.
• Strong organizational skills and proficient time management.

Preferred Qualifications

• Associate’s degree preferred.
• Two or more years of customer service experience.
• Experience with HR-related data entry, documentation, and reporting is advantageous.