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Kempinski Hotels

Hostess

Kempinski Hotels

Doha, Doha Municipality, Qatar ・ フルタイム

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Applicants who can work full time onsite in Doha, Qatar, and are prepared to follow hotel grooming, service, and safety standards.
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仕事内容

Overview

This position is part of the Food & Beverage team in Doha, Qatar. The role focuses on delivering food and beverage service to guests in the assigned outlet while maintaining a polished, flexible, and attentive approach that reflects the hotel’s service standards and brand values. A key part of the job is to support guest satisfaction, encourage sales through effective upselling, and contribute to a smooth and welcoming outlet operation.

Reporting Line

The role works under the direction of the Assistant Restaurant Manager or Restaurant Manager.

Key Responsibilities

  • Arrive on time and present yourself in the required uniform, with neat grooming, polished shoes, and name tag, following the hotel’s dress code and appearance standards.
  • Deliver courteous, professional, and efficient service consistently to all guests.
  • Carry out all assigned outlet duties and tasks as required.
  • Maintain strong knowledge of the hotel’s services and products.
  • Build a solid understanding of all food and beverage items offered in the assigned department.
  • Confidently explain items, suggest upgrades, and recommend suitable alternatives to support upselling.
  • Track operating supplies and equipment, and help minimize spoilage and waste.
  • Keep the work area and nearby surroundings clean and well organized at all times.
  • Complete the outlet’s opening and closing routines according to established procedures.
  • Respond to guest questions in a polite and efficient manner, and pass complaints or feedback to supervisors.
  • Escalate guest complaints promptly and follow up with the guest as directed.
  • Operate the POS system at the level assigned after training.
  • Follow the hotel’s policies and rules, including fire safety, hygiene, health, and workplace safety requirements.
  • Maintain positive working relationships with colleagues in the department and across the hotel.
  • Participate in staff meetings, departmental training sessions, and hotel-organized training programs.

Additional Information

Application deadline: 31 August 2026

Department: Food & Beverage

Location: Doha, Qatar

The role emphasizes service consistency, guest interaction, outlet organization, and adherence to hotel standards and safety procedures.

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