Hero Development Program (HDP) - Graduate Development Journey in Riyadh

Program Overview

The Hero Development Program (HDP) is a comprehensive two-year graduate development initiative targeting ambitious Saudi graduates eager to expand their knowledge and contribute significantly from the start. It offers extensive exposure spanning Technology, Operations, Sales, and Quick Commerce through immersive assignments, structured training, mentorship, and possible international experiences. Participants will establish solid business fundamentals, widen their perspectives, and gain a holistic understanding of the company. The selection process involves multiple evaluation stages aimed at identifying high-potential individuals ready to advance into future leadership or specialist positions.

Program Goals

• Develop strong business and operational proficiency.
• Enhance analytical thinking, problem-solving, and decision-making abilities.
• Foster cross-functional experience and comprehensive business insight.
• Equip graduates for specialized career tracks and leadership roles.

Track 1: Operations Excellence & Logistics

This track suits graduates passionate about delivering excellent customer experiences and scaling operations. Participants will engage with logistics, fleet management, customer service, vendor relations, technology implementations, and automation. They will support initiatives that elevate operational efficiency, service standards, and customer delivery satisfaction across Saudi Arabia.

• Contribute to process optimization across logistics, fleet, customer service, and vendor functions.
• Drive innovation and continuous improvements through automation and technology adoption, scaling operations annually.
• Investigate customer issues using root cause analysis and maintain proactive communication.
• Utilize analytics to detect trends and forecast scenarios.
• Partner with dispatch and algorithm teams to refine order assignment and enhance on-time deliveries.
• Enhance order stacking efficiency while respecting delivery service levels.
• Track customer experience metrics related to logistics and address factors influencing dissatisfaction.
• Collaborate with vendors and internal teams to ensure seamless operations.

Track 2: Commercial Development & Business Growth

This pathway is designed for graduates interested in commercial strategy, sales, marketing, CRM, product management, and data analytics. Participants will leverage market data and insights to uncover growth opportunities, optimize commercial performance, and boost customer acquisition and retention.

• Support sales teams through reporting, pipeline monitoring, and performance evaluation.
• Help create sales tools, playbooks, and training documentation.
• Analyze customer data to discover trends and business growth drivers.
• Contribute to process improvements in marketing and CRM channels focused on efficiency and long-term value.
• Examine business performance indicators and deliver actionable insights.
• Assist in market benchmarking and competitor analysis.
• Identify areas to enhance growth and efficiency in commercial deals and contracts.

Eligibility and Requirements

Applicants should be graduates from the class of 2024 or later with strong academic records. This includes:

• A Bachelor’s degree in Engineering, Supply Chain, Management Information Systems (MIS), Business Administration, Marketing, or related fields.
• A minimum GPA of 3.0 out of 4.0 or 3.75 out of 5.0.
• An IELTS score not less than 6.0.

Essential Skills and Competencies

• Proficiency with Google Sheets and Google Slides.
• Strong analytical and problem-solving capabilities.
• Adaptive learning agility and readiness to operate in diverse functions.
• Effective communication and stakeholder management abilities.
• Ability to thrive in dynamic, fast-moving settings.
• Sense of ownership and accountability.
• Teamwork and collaborative approach.
• Continuous curiosity and drive for improvement.
• Resilience and capability to manage ambiguity.