Help Desk Support Analyst - Remote

Job Overview

We are seeking a dedicated Help Desk Support Analyst to join our growing team remotely, covering the 1st shift EST. This role addresses increasing demand and high call volumes, offering technical support across networks, desktops, and applications primarily in a healthcare setting.

Primary Responsibilities

• Provide technical assistance for network infrastructure, desktop systems, and various applications.
• Troubleshoot technical problems methodically and effectively.
• Strictly adhere to established escalation protocols.
• Maintain detailed and clear documentation of issues and solutions.
• Communicate clearly with users and team members.
• Operate independently with minimal direct oversight.

Key Qualifications

• Experience working in a Help Desk or Call Center environment.
• Familiarity with healthcare industry IT requirements.
• Proficient with Active Directory management.
• Operating knowledge of Microsoft Windows 7 and 8.
• Competency in Microsoft Office versions 2003, 2007, and 2010.
• Skillful in Microsoft Outlook email administration.

Additional Information

Work location: Fully remote (1st shift EST).

Contact: Edgar Unthank, 300 Conshohocken State Road, Conshohocken, PA 19428. Direct line: 484.238.1943.