Guest Service Executive

About The Meydan Hotel

Located in the vibrant hub of Dubai's illustrious Meydan Racecourse, The Meydan Hotel blends modern luxury with dynamic ambiance. Guests enjoy remarkable culinary options, expansive rooms with stunning views, and attentive service that ensures memorable experiences for leisure travelers, business visitors, and horse racing fans alike.

Role Overview

This position requires delivering comprehensive reception services to guests, addressing requests and concerns effectively. Responsibilities include managing smooth check-in/check-out operations, accurate financial transactions, and offering exceptional personalized service consistently.

Core Responsibilities

• Comply fully with all team leader directives, policies, and procedures.
• Arrive punctually and maintain dress code and grooming standards.
• Participate in daily briefings led by the Front Office Team Leader or Duty Manager.
• Handle all office equipment and operational tools with care.
• Keep reception and workspace orderly, clean, and professional at all times.
• Ensure seamless communication and information transfer between shifts.
• Maintain strict confidentiality of guest information as per hotel standards.
• Support departmental objectives and maintain quality documentation.
• Assist guests throughout their stay with warm, customized attention.
• Issue room keys adhering to safety and security protocols.
• Provide detailed concierge information about hotel promotions, events, and local attractions.
• Offer luggage assistance during guest arrivals and departures when needed.
• Coordinate guest requests and bookings efficiently with the call center ensuring follow-ups.
• Manage currency exchange and financial dealings aligned with hotel policies.
• Collaborate with other departments to achieve high guest satisfaction levels.
• Utilize Opera Cloud PMS proficiently for timely check-in/check-out procedures.
• Master operation of reports such as high balance, traces, downtime, and finance-related documentation including closing City Ledger and processing rebates.
• Accurately complete daily revenue handling and support night audit processes in Opera Cloud.
• Prepare and distribute necessary operational and audit reports to pertinent departments.
• Learn and apply safety protocols including emergency and fire procedures.
• Attend all required departmental training sessions consistently.

Qualifications & Skills

• Fluency in English is mandatory; knowledge of additional languages is a strong advantage.
• Eager to learn and capable of performing all Front Office Agent duties proficiently.
• Hospitality experience preferred, especially in front office roles within luxury or five-star lodging establishments.
• Physical capability to handle lifting and other guest requests as needed.
• Meticulous attention to detail with high reliability and ability to work independently under deadlines.
• Excellent interpersonal and communication skills promoting positive interactions with guests, peers, and management.
• Friendly and professional approach focused on guest service excellence.

Our Commitment

As a rapidly growing company, we prioritize investing in our people. Join a welcoming, innovative, and inclusive team that strives to exceed guest expectations with unforgettable experiences and heartfelt hospitality. Be a part of our vision by continuously innovating to create amazing moments and lasting memories.