Guest Service Agent

Job Overview

Join Hilton's dedicated hotel team as a Guest Service Agent, where you play a vital role in creating memorable guest experiences through exceptional hospitality. You'll be the friendly point of contact for guests ensuring seamless check-in and check-out experiences while spreading warmth and care throughout their stay.

Key Responsibilities

• Extend a warm greeting to guests upon arrival, verify their details, assign rooms, distribute keys, and assist with bell service or welcome materials.
• Ensure a smooth check-out by confirming guest charges, processing payments accurately, issuing receipts, and utilizing the point-of-sale system efficiently.
• Maintain thorough knowledge of hotel services, room types, pricing, current promotions, and local area highlights to provide informed assistance to guests.
• Actively promote the hotel's amenities and services using effective up-selling techniques to enhance revenue opportunities.
• Promptly address guest requests and resolve any concerns with attentiveness and urgency, managing communications effectively.

Qualifications and Values

Hilton looks for team members who embody its core values: passion for hospitality, integrity, leadership inspiration, teamwork spirit, accountability, and a proactive, focused approach. These qualities ensure meaningful contributions to both guest satisfaction and the workplace culture.

About Hilton

Hilton is a globally respected hospitality leader, having welcomed over 3 billion guests worldwide. Beyond delivering excellent guest experiences, Hilton fosters an award-winning work environment recognized by Great Place to Work and Fortune. The company supports continuous career growth and offers a welcoming culture for team members at all stages.

Team Benefits and Support

• Enjoy exceptional travel benefits such as deeply discounted stays, with rates starting as low as $40 USD per night at Hilton hotels worldwide through the Go Hilton travel program.
• Access paid parental leave available for eligible employees, including partners and adoptive parents to support family needs.
• Benefit from the Crisis Concierge service providing compassionate practical and emotional assistance during difficult times.
• Utilize mental health support through the Care for All hub and Employee Assistance Program offering counseling and resources tailored to member wellbeing.
• Note: Specific benefits vary by location and employment terms and are subject to individual program conditions.