Front Office Trading Application Support Specialist

About Smart IMS Inc.

Smart IMS Inc specializes in Digital Technology & Cloud Transformation services, Application & Infrastructure Management, Unified Communications, and Insurance Implementation across Americas, Europe, Middle East, and Asia-Pacific regions. They partner with leading global banks and are recognized as Microsoft Gold Certified Partner, Oracle Platinum Partner, and AWS MSP Partner.

Role Overview

The Front Office Trading Application Support Specialist will provide critical frontline support for trading and front office applications at a leading investment bank in Singapore. This role demands resolving complex incidents swiftly, maintaining platform uptime, and acting as the primary contact for business users during incidents.

Key Responsibilities

• Deliver production and application support for front office trading across various asset classes including FX, Interest Rates, Credit, Commodities, and Fixed Income.
• Collaborate closely with traders and business teams to identify and troubleshoot issues affecting applications, trade flows, and production environments.
• Continuously monitor platforms, applications, batch jobs, and workflow processes to ensure system availability and stability.
• Handle Incident and Problem management activities to restore services and prevent recurrence.
• Execute routine checks such as start of day, end of day, and start of week validations.
• Utilize Python scripting and SQL queries to analyze logs and diagnose problems efficiently.
• Seek and implement automation opportunities to reduce manual operational tasks.

Qualifications and Skills Required

• Between 2 to 5 years of experience in Front Office or Trading Application Support within investment banking or financial services contexts.
• Solid understanding of financial markets and familiarity with multiple asset classes including FX, Interest Rates, Commodities, Fixed Income, or related trading instruments.
• Proficiency with SQL for querying and command execution.
• Competence in Python scripting targeted at log analysis, troubleshooting, and operational support tasks.
• Previous exposure to production support, incident management, and troubleshooting in trading or financial systems.
• Experience with monitoring tools such as ITRS Geneos, Splunk, Elastic, or Dynatrace.
• Strong analytical thinking, problem-solving capabilities, and troubleshooting skills.
• Ability to operate effectively in a fast-moving front office environment and communicate directly with business users.
• Excellent communication skills and stakeholder management aptitude.

Additional Preferences

• Experience with front office trading platforms or electronic trading systems.
• Background supporting global market or capital markets applications.
• Knowledge or experience in scripting and automation for operational enhancements.
• Familiarity with tools such as Tableau, Ansible, or TOSCA.
• CFA certification is considered an advantage.