Front Office Supervisor

Role Overview

The Front Office Supervisor role is a full-time position based onsite in Riyadh, entrusted with managing the day-to-day operations of the hotel's front office. The supervisor ensures seamless guest check-in and check-out procedures, oversees reservation accuracy, and fosters a welcoming environment for guests.

Key Responsibilities

• Lead and supervise the front desk team, assign shifts, oversee performance, and provide guidance to maintain high service standards.
• Handle guest inquiries, resolve complaints effectively, and coordinate with housekeeping and other hotel departments to ensure smooth operations.
• Maintain accurate administrative records, prepare basic reports, and conduct training sessions for new front office personnel.
• Ensure compliance with hotel policies and promote a professional, guest-oriented service atmosphere.

Qualifications and Skills

• Proven supervisory experience including team leadership, task assignment, and monitoring staff performance.
• Hands-on experience with receptionist responsibilities such as guest check-in/check-out processes, reservation management, and registration protocols.
• Strong focus on customer service excellence, hospitality, conflict resolution, and guest satisfaction enhancement.
• Effective verbal and written communication skills to interact clearly and courteously with guests and staff alike.
• Previous experience in front office or hotel operations, preferably in supervisory or senior receptionist roles.
• Competency with hotel property management systems and standard computer applications.
• Flexibility to work during evenings, weekends, and holidays as operational demands require.
• Diploma or degree in Hospitality Management, Business Administration, or a related discipline is preferred.
• Excellent organizational capabilities, attention to detail, and ability to multitask efficiently in a dynamic environment.