Front Office Manager

Role overview

Limerick Strand Hotel, a multi-award-winning 4-star hotel in the centre of Limerick city, is looking for an experienced and energetic Front Office Manager. The successful candidate will oversee the Front Desk, Concierge, Guest Services, and Front Door teams, ensuring guests receive efficient, warm, and professional service at all times. In this position, you will also act as manager on duty when senior leaders are unavailable, with responsibility for guest satisfaction, team performance, and contribution to departmental profitability.

Key responsibilities

• Create a consistently excellent guest experience by responding to individual guest needs with care and attention.
• Manage front office activity across scheduling, financial tasks, and shift coordination.
• Recruit, coach, and develop a strong team while encouraging high standards and ongoing improvement.
• Address guest comments and complaints quickly, tactfully, and effectively.
• Introduce fresh service ideas and keep up with hospitality trends to stay competitive.
• Make sure all work is carried out in line with health and safety rules, GDPR requirements, and company procedures.
• Work closely with other departments to deliver smooth service and efficient operations.
• Support revenue generation and sales initiatives, including promotions and loyalty schemes.

Candidate profile

The hotel is seeking someone with prior experience in a comparable front office or hospitality management role. Strong leadership and communication abilities are essential, along with a talent for developing teams. You should be confident in solving problems, focused on guest satisfaction, and familiar with hotel operations, hotel systems such as Opera PMS, and the local area. A commitment to service quality, health and safety, and the company’s values is also required.

Benefits

• Join a motivated and forward-thinking team.
• Access to professional development and career growth opportunities.
• Competitive pay and a benefits package.
• Educational Assistance Programme.
• Employee Assistance Programme.
• Discounted hotel stays.
• Health and wellbeing benefit.
• Extra annual leave linked to length of service.

Additional information

Because a large number of applications are expected, only candidates whose experience and profile closely align with the role will be contacted. The employer thanks all applicants for their interest and for taking the time to apply.