Front Office All Rounder

About The Sebel Quay West Suites Sydney

Located in Sydney's historic Rocks district near Circular Quay, The Sebel Quay West Suites Sydney offers sophisticated hospitality with stunning views of the Sydney Opera House and Harbour Bridge. The hotel features luxurious one- and two-bedroom apartments and The Quartier Bistro & Bar, providing guests with an elegant dining experience. With versatile meeting and event spaces, it is an ideal setting for professional growth blending heritage charm with modern luxury.

Role Purpose

The Front Office All Rounder is essential in delivering outstanding guest experiences, managing everything from initial inquiries to checkout. This role involves being the primary contact for guests, offering detailed information about rooms, rates, and hotel amenities, and actively promoting upgrades to enhance guest satisfaction.

Key Responsibilities

• Handle reservations through phone, email, and online channels, ensuring accurate communication on availability, rates, and promotions.
• Serve as the first point of contact for guest inquiries, assist with booking changes and cancellations promptly and professionally.
• Assign rooms thoughtfully considering guest preferences, availability, and business priorities.
• Process payment transactions securely and verify billing details to maintain accuracy.
• Promote room upgrades, special amenities, and fulfill personalized guest requests to enrich their stay.
• Keep detailed reservation records to facilitate efficient check-in and check-out operations.
• Address and resolve guest complaints effectively, turning issues into positive outcomes.

Required Skills and Experience

• Strong focus on delivering excellent customer service with outstanding communication abilities.
• Previous hospitality experience in a comparable front office position is preferred.
• Familiarity with reservation and property management systems, such as Opera Cloud, is advantageous.
• Demonstrated problem-solving skills with composure under pressure.
• Team-oriented with a positive mindset and readiness to exceed guest expectations.
• Possession of a valid Australian driver’s license to assist with valet and concierge services during busy periods.
• Willingness to work on a flexible rotating schedule including evenings, nights, weekends, and public holidays.

Benefits at Accor

• Access to the ALL Heartist Membership offering discounts on accommodation and dining worldwide.
• Family and friends discounts on accommodation, services, and events.
• Participation in the Accor Live Limitless (ALL) Loyalty Program earning points and status on global stays.
• Opportunities for career advancement through Accor’s training platforms including Accor Academy and Typsy.
• Networking with over 300,000 hospitality professionals globally.
• Access to international career opportunities with over 5,000 hotels in 110 countries.

Company Culture and Inclusion

Accor embraces diversity and inclusivity, fostering a workplace where all individuals can grow, learn, and write their own career stories within a global community passionate about hospitality.