Front Desk Receptionist

About Clubist

Clubist is a unique hybrid facility combining wellness, co-working, and café amenities in a single vibrant space. Nestled in Dubai, this health-focused venue offers specialized fitness classes, a collaborative work environment, and Thirtyfour Restaurant serving nourishing meals and premium coffee. Designed to promote physical and mental well-being alongside fostering strong community ties, Clubist serves a diverse membership from fitness aficionados to professionals seeking balance.

Role Overview

The Front Desk Receptionist role is a full-time, on-location position based in Dubai, responsible for warmly welcoming all guests and members while ensuring professional service standards. The position includes greeting visitors, managing check-ins for classes and workspaces, managing phone communications, and handling queries about Clubist's offerings. It also involves overseeing bookings, payment processing, and record maintenance using membership and reception systems.

Key Duties

• Welcoming and registering guests and members efficiently.
• Managing reservations and daily bookings for classes and co-working areas.
• Answering incoming calls and responding to queries regarding schedules, services, and memberships.
• Handling payment transactions and ensuring accurate record-keeping of financial and attendance data.
• Coordinating with fitness instructors, café personnel, and co-working teams to maintain seamless daily operations.
• Keeping the reception area orderly and inviting.
• Supporting class and event registrations as needed.
• Providing outstanding customer service that aligns with Clubist’s wellness-centered mission.

Qualifications and Skills

• Proven experience in customer service and front desk operations including client greeting and managing inquiries.
• Excellent communication skills in spoken and written English suitable for a diverse clientele.
• Strong administrative abilities, proficient in managing schedules, processing payments, and maintaining thorough records.
• Competency with computers and systems such as POS, booking software, email, and standard office applications.
• Preferred experience from hospitality, wellness/fitness centers, co-working spaces, or related customer-facing roles.
• Effective multitasking and time-management in a dynamic environment.
• Professional, approachable attitude with a sincere enthusiasm for wellness and community engagement.
• Availability for full-time, on-site work in Dubai, including weekend or extended hours based on operational demands.