Field Coach Trainer

About the Role

This position centers on improving customer satisfaction and optimizing retail store operations within a luxury brand setting. The ideal candidate will possess comprehensive expertise in superior customer service and retail management dynamics. Key responsibilities include guiding and training retail staff to provide exceptional service and equipping team members with the necessary skills to uphold high customer standards. This position plays a vital role in preserving and enhancing the brand's reputation for quality and customer satisfaction, suited for professionals passionate about coaching and development within retail.

Key Responsibilities

• Provide support to retail managers through on-the-floor coaching, exemplifying outstanding floor management, client engagement, and team leadership practices.
• Cultivate a proactive culture of feedback and coaching to inspire, motivate, and advance retail team skills.
• Operate independently across multiple retail locations with an entrepreneurial approach.
• Champion the integration of digital tools and promote an omnichannel perspective to ensure a smooth client journey both in-store and online.
• Track and evaluate key performance indicators to measure impact, driving ongoing improvements.
• Collaborate effectively with cross-functional teams and stakeholders.

Candidate Profile

• Extensive experience in luxury retail settings with strong shop floor presence and management expertise.
• Proven track record in coaching, training, or learning roles within retail environments.
• Deep commitment to continuous learning, service excellence, and enhancing client experiences.

Development Opportunities

• Enhancement of service excellence and client experience skills.
• Advanced learning and facilitation techniques for training.
• Expertise in retail coaching and team capability development.
• Retail performance monitoring and analysis.
• Skills in stakeholder engagement and cross-functional collaboration.