Executive Assistant

About the Company

Founded by engineer Fred Luddy to automate time-consuming tasks, ServiceNow empowers organizations by simplifying busywork and enabling meaningful work. Currently recognized as an AI-driven platform aiding 85% of Fortune 500 companies to enhance efficiency and innovation, ServiceNow fosters a culture integrating advanced technology and talent.

Role Overview and Responsibilities

• Manage complex and evolving calendars, coordinating appointments and meetings while overcoming scheduling challenges.
• Draft and prepare a range of communications including emails, presentations, and reports; ensuring accuracy, consistent formatting, proper signatures, and adherence to executive procedures.
• Support leadership by optimizing time management, prioritizing short-term tasks effectively.
• Coordinate travel arrangements in line with company policies, including procuring necessary documents like visas and passports, and manage expense and credit card reconciliations for leadership.
• Identify organizational issues proactively and initiate or facilitate effective solutions.
• Support HR activities such as assisting with new hire onboarding processes including expense reporting and travel systems.
• Organize and coordinate internal executive-level workflows and events, managing logistics and stakeholder communications.

Candidate Qualifications

• Experience utilizing AI tools or integrating AI into workflows, problem-solving, or decision-making processes.
• Minimum of five years supporting executive (VP-level) professionals.
• Exceptional organizational skills coupled with strong communication abilities to juggle multiple high-priority projects across various management levels.
• Motivation to grow professionally and independently manage projects.
• Professional demeanor with excellent interpersonal skills and a positive, proactive attitude.
• Proficiency with Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs platforms.
• Ability to handle confidential information discreetly.
• Willingness and ability to travel approximately 5-10% of the time.

Compensation & Benefits

The base salary range for this position is $104,400 to $172,300 annually depending on qualifications and location. In addition, compensation may include equity, incentive pay, and a benefits package featuring health insurance, flexible spending accounts, 401(k) with employer match, employee stock purchase plan, charitable matching, flexible paid time off, and family leave programs.

Additional Information

• Work arrangements are flexible and categorized into personas based on job nature and location, with verification of distance from company offices.
• ServiceNow is an equal opportunity employer committed to inclusive hiring without discrimination based on a broad range of protected characteristics.
• Reasonable accommodations are available for candidates needing assistance with the application process.
• Employment in sensitive technology roles may require export control approvals per government regulations.