Executive Assistant to Chief Technology Officer

About the Company

Join AFCA, a not-for-profit financial ombudsman committed to delivering impartial complaints resolution and championing fairness for Australians. The organisation fosters a culture of inclusivity, accountability, and resilience, offering flexible work options, meaningful benefits, and opportunities to develop expertise within a diverse and supportive environment.

Role Overview

We have created a new position for an Executive Assistant (EA) to support our Chief Technology Officer (CTO). This role goes beyond traditional EA responsibilities, requiring a proactive, strategic partner who ensures smooth operations for a busy executive and technology team. The successful candidate will be crucial in maintaining priorities, facilitating connections among leaders and stakeholders, and anticipating challenges.

Key Responsibilities

• Efficiently manage the CTO’s calendar to maximize productivity and impact.
• Organize and coordinate key leadership interactions such as one-on-one meetings, town halls, and team forums.
• Create professional presentations, reports, and communications to aid organisational engagement and decision-making.
• Plan and manage leadership meetings end-to-end, including setting agendas, tracking action items, and ensuring follow-up.
• Identify and implement process improvements to enhance teamwork and collaboration, utilizing tools like Microsoft 365, Jira, and Confluence.
• Serve as a reliable liaison with internal and external stakeholders.
• Assist with recruitment processes, including onboarding and offboarding within the technology division.
• Handle travel planning, expense tracking, invoice processing, purchase orders, and budget management.
• Lead engagement activities such as celebrations, team events, and recognition programs.
• Proactively anticipate and resolve obstacles.
• Collaborate with the wider Executive Assistant team and contribute to broader leadership priorities as required.

Candidate Profile

• Demonstrated experience providing executive support to senior leaders, preferably in technology, digital transformation, cyber security, data, or related complex fields.
• Strong stakeholder management with the ability to cultivate trusted relationships across all organisational layers.
• Advanced proficiency in Microsoft 365 and familiarity with collaboration platforms like Jira and Confluence.
• Excellent written communication skills capable of producing high-caliber executive documents and presentations.
• Exceptional organizational skills with the ability to juggle multiple priorities and projects.
• High standards of discretion and professionalism when handling sensitive information.
• Ability to work autonomously, anticipate executive needs, and offer proactive solutions.
• Resilience, adaptability, and a constructive, solution-oriented attitude in a dynamic environment.

Additional Information

• Gold AWEI Accreditation for LGBTQ+ workplace inclusion (2025).
• Recognised as an Accredited Family Friendly Workplace supporting inclusive work-life balance.
• Hybrid work arrangements with two days per week onsite, in offices designed for collaboration and wellbeing.
• Availability of inclusive leave policies such as flexible public holidays, gender affirmation, women’s health leave, and additional paid time off during the year-end holidays.

Invitation to Apply

We encourage candidates of diverse backgrounds to apply even if every requirement is not met. Accessibility support is available throughout the recruitment process upon request. AFCA is dedicated to fairness throughout hiring by eschewing AI or automated applicant screening, which may extend response times.

About AFCA

The Australian Financial Complaints Authority (AFCA) began in 2018 as a private, not-for-profit ombudsman providing free, impartial assistance for financial disputes. It now employs over 1600 professionals and has resolved over 634,000 complaints, securing $2.1 billion in compensation for consumers.