Enterprise Account Manager
Clera
Berlin, Germany · Full Time
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- 2時間前
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Where you'll work
Job description
About the Role
We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations. Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents — deployed compliantly in Europe — and is trusted by thousands of enterprises across a wide range of industries.
As an Enterprise Account Manager, you'll own a book of enterprise accounts and be the driving force behind their AI transformation journeys. You'll work at the intersection of customer success, commercial growth, and product influence — and you'll use AI agents and automation to scale your own work. This is a high-ownership, high-impact role in a small, ambitious team operating fully on-site in Berlin.
What You'll Do
Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion.
Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.
Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.
Identify and drive expansion opportunities across users, use cases, and deployment scope.
Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level.
Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort.
Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans.
Serve as the internal voice of the customer while aligning with the company's product direction and roadmap.
What We're Looking For
Must-haves:
5+ years in a customer-facing enterprise role — Account Management, Customer Success, or consultative post-sales.
Proven track record driving adoption, renewals, and expansion in complex enterprise organizations.
Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day.
Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders.
Strong commercial acumen: you understand the levers of a SaaS business and know how to position and close expansion conversations.
Fluency in German (C1+) and English — both are required.
Ability to work fully on-site in Berlin (relocation support available).
Nice-to-haves:
Background at an AI-native company, technical consulting firm, or early-stage startup.
Founder or early-employee experience.
Portfolio of hands-on AI agent or workflow deployments in enterprise contexts.
Experience at firms such as BCG, SAP, Microsoft, PwC, EY, or similar tier.
Compensation & Benefits
Salary: $80,000 – $120,000 per year (or equivalent)
Relocation support for candidates moving to Berlin
High ownership in a small, fast-moving team shaping how enterprises adopt AI
Visa sponsorship: Not available
Location
This role is fully on-site in Berlin, Germany. Candidates must be available to work from the Berlin office five days a week. Remote or hybrid arrangements are not offered for this position.