仕事内容

About the Role

TalentPop App is reshaping the way e-commerce brands engage their customers by turning every interaction into a chance to build relationships, enhance retention, and boost sales. As an E-Commerce Sales Support Specialist, you will serve as a key point of contact, assisting customers to complete their purchases, recover abandoned shopping carts, and find products suited to their needs.

Key Responsibilities

Provide customer support through chat, email, phone, and SMS, addressing product inquiries, orders, and returns with a positive, sales-focused approach.
Identify and pursue upselling, cross-selling, product bundling, and subscription recovery opportunities to increase conversion rates and encourage repeat business.
Follow up on abandoned carts, engage customers post-purchase, and participate in winback efforts to maximize sales.
Resolve order-related issues efficiently, turning challenges into successful customer experiences.
Represent the brand consistently, ensuring all communications align with the brand's identity, values, and tone.
Monitor customer interaction trends and collaborate with internal teams to enhance sales strategies and improve overall engagement.

Candidate Requirements

Minimum one year of remote or online sales and customer support experience.
Previous experience in e-commerce sales, comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support.
Strong persuasive communication skills with a knack for relationship building and converting leads into sales.
At least one year of customer service experience via phone, email, or chat; e-commerce sales background is a significant advantage.
Familiarity with Shopify, Gorgias, Zendesk, CRM systems, or similar customer engagement software is desirable.
Self-driven, goal-oriented individual capable of thriving in a fast-paced remote work setting.

Technical Requirements

Personal computer or laptop featuring at least an Intel i5 processor.
Reliable internet connection with minimum upload and download speeds of 25 Mbps.
Quiet, professional workspace suitable for client calls.

Perks and Benefits

Opportunity to earn commissions with yearly performance-based salary increments.
Paid leave to unwind and refresh.
Health maintenance organization coverage or monthly health stipends to support your well-being.
Bonuses for outstanding performance and recognition.
Fully remote work environment eliminating commute times.
A positive, supportive team culture offering genuine growth prospects.

Additional Information

Applicants must select "Brand Concierge" as the role during application and enter the application code BCS to ensure their application is reviewed promptly. This is critical for fast-tracking the recruitment process.

Join TalentPop App and help top e-commerce brands enhance their customer journeys while developing your career in an engaging, remote-work setting.

E-Commerce Sales Support Specialist