E-Commerce Co-ordinator - 12-Month Contract

Position Overview

Yamaha Motor Australia is seeking a detail-focused and customer-centric E-Commerce Co-ordinator to join their team on a 12-month maternity leave contract. This role is pivotal in managing and enhancing the online product environment, ensuring high-quality digital content, and supporting marketing initiatives to provide a seamless online shopping experience.

Key Responsibilities

• Handle customer service inquiries via email and phone with professionalism and promptness.
• Create, update, and upload precise product information including descriptions, images, features, and fitment adhering to Yamaha's style guidelines.
• Manage customer returns following company protocols.
• Support the execution of campaigns and promotions under the Shop Yamaha strategy by assisting with content creation, artwork design, product uploads, price adjustments, and obtaining necessary approvals.
• Monitor website performance, identify technical issues, and recommend effective solutions.
• Compile and present regular reports detailing important website metrics, campaign outcomes, and other performance data.
• Coordinate the monthly processing and approval of rebate documentation.
• Assist with testing and user acceptance testing (UAT) for website platforms.

Required Qualifications and Skills

• Ability to work independently with strong collaboration skills.
• Exceptional attention to detail and organizational skills.
• Analytical mindset with an understanding of product interrelationships.
• Proficiency in Adobe Creative Suite is highly valued.
• Strong time management and prioritization capabilities.
• Excellent verbal and written communication skills.
• Possession of a valid driver's license.

About Yamaha

Join a globally recognized brand committed to innovation and excellence. Work alongside dedicated professionals and contribute to delivering outstanding digital experiences for customers throughout Australia.