Duty Supervisor - Jeddah

Job Overview

Advance your career with Etihad Airways, the world-leading airline that has transformed the travel experience through innovative services. As a Duty Supervisor located in Jeddah, Saudi Arabia, you will lead and manage airport operations, ensuring smooth execution of passenger and aircraft handling activities.

Key Responsibilities

• Supervise all passenger and aircraft handling operations during your shift, complying with checklists, brand guidelines, company policies, and regulatory standards.
• Manage safety and security outcomes by identifying hazards, monitoring compliance, and reporting to uphold a safe operational environment.
• Coordinate flight editing and cater to special guest needs such as VIPs, PRM (Persons with Reduced Mobility), and other special categories through thorough planning and evaluation.
• Collaborate effectively with Guest Control, Network Control, and SOC to handle operational disruptions, ensuring minimal impact on guest experience and operational integrity.
• Maintain and regularly rehearse emergency response, disruption plans, diversion and delay procedures, as well as business continuity strategies.
• Ensure punctual flight operations by coordinating and mitigating delays with precise reporting and follow-ups.
• Promote ancillary airport sales, oversee process adherence, and monitor progress against targets.
• Oversee customer service standards, monitor performance metrics, and produce relevant reports.
• Ensure compliance with local authority regulations concerning arrival and departure documentation and reporting.
• Make operational decisions during shifts to mitigate safety and security risks based on thorough evaluation of conditions.
• Report safety and security incidents and hazards following company and local regulatory procedures.

Qualifications and Experience

• Degree-level education preferred (or equivalent A-level/baccalaureate) or equivalent relevant industry experience.
• Experience working in high-pressure, multicultural supervisory roles within shift environments.
• 5-7 years' experience in service, hospitality, airline, or retail sectors with understanding of aviation, travel industry operations, or airport policies.
• Mature professional with excellent communication, leadership skills, and strong passion for delivering exceptional service.
• Ability to balance guest-focused services with corporate interests while ensuring the highest safety and security standards.

Additional Information

Etihad Airways is more than just the UAE's national airline; it's shaping the future of global aviation from its Abu Dhabi hub. With ambitions to expand the fleet and network, and a commitment to developing its workforce under the "Journey 2030" strategy, Etihad offers extraordinary career opportunities.

Recruitment Fraud Warning

Candidates should beware of scams impersonating Etihad recruiters. The company does not request personal or financial information or payments at any stage of recruitment. Official interviews are conducted face-to-face or via video/phone calls only.