Dispatcher

Company Overview

Kitopi is a leading food experience creator and partner in the region, dedicated to satisfying global appetites with joy. Operating a portfolio of both invested and franchised food and beverage brands, Kitopi supports brand growth and scaling in both delivery and dine-in sectors. Founded in Dubai in 2018, the company has rapidly expanded to over 200 locations across several countries, supported by innovative technology like its proprietary Smart Kitchen Operating System (SKOS) which optimizes cloud kitchen operations.

Role Summary

The Dispatcher will manage the routing of field units and oversee the delivery status of products, ensuring timely, accurate, and quality order fulfillment. The position requires close adherence to food safety protocols and maintaining a neat appearance, along with collaboration with kitchen and shop teams to uphold operational standards.

Key Responsibilities

• Manage routing and track deliveries of field units to ensure efficient product distribution.
• Receive incoming orders and dispatch them promptly with precision.
• Maintain high levels of quality, speed, and accuracy for all orders processed.
• Demonstrate punctuality, attention to detail, friendliness, eagerness to learn, reliability, and honesty.
• Follow all food safety standards and keep a clean, professional appearance.
• Collaborate with teammates to prepare kitchens or shops for smooth operational success.
• Adhere strictly to Kitopi and affiliated brand standards.
• Thrive in a fast-paced, dynamic environment working effectively within diverse teams.

Candidate Profile

• Ability to lead by example and excel under pressure in fast-moving settings.
• Strong commitment to maintaining superior product quality and cleanliness.
• Proven achievement through teamwork and effective collaboration.
• Minimum 3 years of relevant experience, preferably in quick-service restaurants (QSR) or retail sectors.

Recruitment Process

The selection process includes submitting an application, recruiter profile review, and booking a meeting for initial discussions. Shortlisted candidates will meet hiring managers through 2-3 interview rounds that may involve case studies, role-plays, or practical trials. Offers will be presented upon successful completion, typically finalized within 2-3 weeks.

Diversity and Company Culture

Kitopi values diversity and inclusion with a workforce of over 6,000 employees from 70+ nationalities. The company fosters a welcoming and safe environment, free from discrimination and bigotry, encouraging applicants from all backgrounds and experiences.