Job description

About the Company

iwoca is committed to empowering small and medium-sized enterprises (SMEs) by providing flexible and responsive financial solutions tailored to their fast-paced business environment. Leveraging advanced technology, data science, and exceptional customer service, iwoca has supported over 100,000 businesses with more than £4 billion in funding. Our mission is to aid one million SMEs in key moments, contributing to lasting community and economic growth.

Role Overview

We seek a diligent Collections & Debt Recovery Specialist to optimize collection results by comprehending customers' situations and ensuring actions that benefit both iwoca and its clients. This role involves managing a high volume of accounts in arrears, maintaining excellent customer service, and collaborating across teams to determine effective recovery strategies.

Key Responsibilities

Manage a substantial portfolio of overdue customer accounts, handling unique and varied cases from start to finish.
Conduct inbound and outbound communications via phone, letters, and emails with accuracy and care.
Establish and maintain relationships with customers to validate and resolve breach of agreements.
Negotiate, implement, and supervise repayment plans considering customers' circumstances while protecting business interests.
Coordinate with internal departments to devise and execute account-specific recovery strategies.
Partner with Collections Management and the Head of Collections to evaluate and improve recovery approaches.
Manage third-party providers such as debt collection agencies and paralegals to achieve optimal outcomes.
Ensure adherence to relevant laws, regulations, and company policies throughout the recovery process.
Maintain the company’s reputation by upholding high standards professionally at all times.
Accurately update databases to reflect all activities and outcomes in the recovery workflow.

Requirements

Proven interest in utilizing AI tools to improve problem-solving, productivity, and work quality, demonstrating good judgment and the ability to explain their use.
German language proficiency at the C1 level to confidently engage with clients, negotiate arrangements, and handle challenging situations.

Preferred Qualifications:

At least one year of experience in debt recovery, preferably in the commercial or business sector.
Empathy, patience, professionalism, and strong communication skills.
Confidence, accuracy, and agility in managing complex challenges.
Business insight and entrepreneurial mindset with enthusiasm for supporting SMEs; finance industry background is advantageous.

Compensation

The anticipated salary range is €34,000 to €46,000 annually. Candidates are encouraged to state their salary expectations. Salary benchmarks align with market standards, with quarterly reviews based on performance.

Work Culture

iwoca fosters a culture valuing independent thinking, evidence-based decision-making, and continuous growth. The company embraces AI to improve work efficiency and supports employees with modern tools and learning opportunities.

Office Environment and Benefits

Offices located in Frankfurt (central city), London, Leeds, and Berlin (Prenzlauer Berg) featuring stocked fridges, drinks, and snacks.
Community events and interest groups such as running, padel, ping-pong, and pool competitions.
Diverse international team representing over 35 nationalities with a growth-oriented mindset.
26 vacation days annually plus an additional day off for birthdays.
One-month fully paid sabbatical after four years of service.
Access to mental health support through certified psychologists.
Seasonal company retreats, for example, skiing/dsnowboarding in winter and summer trips in European destinations.
Gym membership subsidies of €25 for select sports clubs.
€30 contribution towards the Deutschlandticket public transport pass.
Company pension plan with Canada Life.
Paid volunteer day to support personal charity choices.
Corporate discount programs available.
Learning and development budgets, including resources for language learning and professional growth platforms.
Regular talks from internal and external experts to encourage ongoing education.

Debt Collector