Customer Support Representative

About Policy Bazaar

Policy Bazaar stands as India's largest insurance intermediary, dedicated since 2008 to making insurance both clear and accessible to every citizen. Serving over 80.5 million users, Policy Bazaar commands a dominant 93% share in the digital insurance aggregator arena and has facilitated premium collections exceeding ₹15,000 crore in FY24. The platform works with more than 50 insurance partners offering health, life, motor, and corporate insurance plans. To date, over 44.3 million policies have been issued protecting 9 million families. Support is available 24/7 online and through a network of 6,000+ insurance advisors. The company has received an average rating of 4.4 stars and the app boasts 23 million+ downloads. Policy Bazaar is committed to IRDAI’s vision of insuring every family by 2047.

Role Summary

We seek motivated and customer-oriented professionals to join as Customer Support Representatives at our Gurugram office. You will act as an essential link between Policy Bazaar and its customers, managing inquiries, solving problems, and ensuring high satisfaction.

Key Duties and Responsibilities

• Respond to incoming and place outgoing calls to address customer questions and concerns promptly.
• Provide clear and accurate updates about insurance policies, premiums, and status of policies.
• Escalate issues beyond scope to relevant internal teams and follow through until resolution.
• Maintain and update customer information in the CRM and database systems.
• Ensure professional communication to enhance the customer experience with empathy.
• Achieve targets set on daily, weekly, and monthly bases by supervisors.

Qualifications and Skills

• Candidates must have a bachelor's degree.
• Proficiency in verbal and written English and Hindi; Telugu or Kannada is required.
• Prior experience in customer support is preferred but freshers are welcome to apply.
• Strong communication skills combined with patience and the ability to handle difficult customers effectively.
• Basic computer literacy including familiarity with MS Office and email applications.

Employment Details

• Location: Gurugram, Haryana (On-site only).
• Interview Process: In-person interviews only; virtual interviews are not available.
• Work Schedule: Six days per week with rostered days off.
• Compensation: Annual salary range from ₹250,000 to ₹400,000 plus incentives.
• Immediate joining preferred.

Other Information

Applicants should only apply if comfortable with the Gurugram location and attending a face-to-face interview. For queries, contact HR Neetu Mehta at 7042547373.