Customer Support Executive - British Airways Blended Process

About the Role

IFA Enterprises is recruiting Customer Support Executives for the British Airways blended process, which involves managing voice, chat, and email communications. The position is based in Noida and offers an opportunity to work with prominent international brands across India.

Key Responsibilities

• Assist customers via voice calls, chats, and emails, providing support on booking-related queries, flight modifications, cancellations, baggage issues, refunds, and general travel assistance.
• Ensure excellent customer experience with professionalism and timely issue resolution.
• Accurately record all customer interactions in the CRM system, adhering to defined turnaround times.
• Achieve set targets related to quality, productivity, attendance, and customer satisfaction.
• Comply with company policies, including data security and compliance standards.

Candidate Requirements

• Both undergraduate and graduate candidates are eligible to apply.
• Minimum one year of experience in BPO operations, preferably in voice, chat, or blended customer support roles.
• Strong command of spoken and written English with excellent communication skills.
• Basic computer literacy, including typing and familiarity with MS Office.
• Ability to work rotational and night shifts comfortably.
• Customer-oriented with strong problem-solving capabilities and a positive attitude toward learning.

Compensation and Benefits

• CTC up to INR 352,000 per annum.
• Attendance allowance of INR 4,400.
• Night shift allowance of INR 4,400 (applicable post probation).
• Performance-linked incentives.
• Five-day workweek with rotational days off.
• Rotational 24x7 shift schedule including night shifts.
• Training provided to help career growth within the company.

Additional Information

• Interview is conducted through walk-in mode at Tilak Nagar.
• Expected joining date is 11th August 2026.
• Required documents include updated resume, Aadhaar Card, PAN Card, passport-size photo, educational certificates, and experience proofs such as offer letters or salary slips.