Customer Success Specialist

Overview

This role represents a partner company seeking a Customer Success Specialist located in Ireland, tasked with supporting customers through critical technological transitions within a globally expanding software environment. The specialist will facilitate migration, onboarding, and training processes, enabling clients to fully utilize a modern SaaS platform. This position suits individuals passionate about customer communication, problem solving, and driving successful adoption of digital solutions. Working within an international remote-first team, the specialist will enhance customer satisfaction, improve retention, and contribute to continuous enhancement of the customer experience.

Key Responsibilities

• Manage the entire migration process from legacy technologies to a modern web-based platform, ensuring seamless and well-supported transitions for customers.
• Conduct tailored onboarding sessions and customer training that accommodate various user requirements to accelerate understanding and adoption.
• Effectively communicate the value of product features and workflows, illustrating how they optimize daily operations and business outcomes.
• Continuously track customer progress during migration to proactively resolve issues, concerns, and adoption barriers.
• Deliver engaging group workshops and one-on-one training while producing clear instructional materials, documentation, and resources.
• Monitor key indicators of customer adoption and extend additional support to maximize platform utility.
• Establish strong relationships with customer stakeholders, serving as the main contact through migration and post-adoption support periods.
• Collaborate closely with internal teams including Support, Product, Engineering, and Professional Services to address customer needs and resolve issues efficiently.
• Advocate for customer feedback internally, offering insights that enhance processes, product features, and training materials.
• Maintain detailed and accurate records of customer interactions, progress, and updates using CRM and collaboration platforms.
• Participate in continuous improvement efforts, facilitate knowledge sharing, and support operational initiatives within the customer experience team.

Qualifications and Competencies

• At least two years of experience in client-facing positions such as Customer Success, Account Management, Implementation, Training, or Professional Services.
• Preferred experience in SaaS product support, software onboarding, customer migration, or technology adoption projects.
• Deep understanding of customer success methodologies including adoption management, value realization, relationship building, and retention strategies.
• Experience delivering product training, creating instructional documentation, or guiding business clients through digital transformation favored.
• Knowledge of healthcare, health technology, clinical workflows, or operational software is considered a strong advantage.
• Quick aptitude for learning complex software and clearly explaining technical subjects to non-technical users.
• Excellent verbal and written communication skills adaptable to diverse audiences.
• Strong presentation and facilitation skills, particularly with remote training and onboarding.
• Highly organized with strong attention to detail and the ability to manage multiple client engagements concurrently.
• Familiarity with CRM platforms, collaboration tools, and digital communication technologies.
• Customer-centric attitude featuring empathy, patience, and a sincere drive to ensure client success.
• Resilient problem-solver with a proactive stance toward overcoming challenges.
• Fluent in Norwegian and proficient in English communication.

Benefits and Additional Information

• One-year full-time employment contract.
• Work fully remotely with flexibility and autonomy.
• Opportunity to contribute meaningfully to healthcare technology initiatives.
• Engagement within a rapidly growing international software firm.
• Competitive salary and a comprehensive benefits package.
• Access to ongoing learning and professional development programs.
• Utilization of advanced tools and technology to support your work.
• Collaboration with skilled global colleagues.
• Regular company events and opportunities to engage with teams worldwide.
• Ability to directly influence customer experience, product adoption, and long-term satisfaction.

Additional Notes

This role is managed by a partner company responsible for all application processing and hiring decisions. A data privacy notice applies, ensuring candidate data is handled according to relevant regulations including GDPR, with acknowledgment of AI-assisted recruiting tools supporting but not replacing human decision-making.