Customer Success Manager

Role Overview

In the role of Customer Success Manager at NinjaOne, you will act as a proactive and personable liaison for customers, focusing on building and sustaining strong, enduring relationships. Your primary mode of communication will be through frequent phone contact, serving as the main point of communication for your clients.

Key Responsibilities

• Expand your managed accounts by strategically growing your individual portfolio.
• Regularly initiate contact and engage with your customer base.
• Serve as a dedicated contact for your accounts, identifying opportunities to cross-sell and up-sell services.
• Respond promptly and efficiently to client needs and requirements.
• Analyze customer needs to tailor and present effective solutions that align with their goals.
• Foster and uphold strong relationships with key stakeholders to ensure satisfaction and identify potential growth avenues.
• Keep updated records of lead information within Salesforce and accurately document all activity.
• Use Salesforce effectively to forecast opportunities, communicate status, and manage accounts.
• Stay informed on industry trends and competitor activities to maintain a market edge.
• Undertake additional responsibilities as required.

Candidate Profile

• Exceptional consultative communication skills, with ability to listen, inspire confidence, and overcome challenges.
• Strong customer advocacy and product expertise to influence and inspire client decisions.
• Clear and professional verbal and written communication abilities.
• Capable of maintaining composure and guiding customers through challenges and escalations.
• Proven experience in meeting and exceeding sales objectives.
• Solid IT knowledge base.
• Bachelor’s degree is preferred.
• Experienced in account management with a passion for leading accounts through all stages of the customer lifecycle.

About NinjaOne

NinjaOne is a globally recognized company that consolidates IT operations to streamline work for nearly 40,000 customers across over 140 countries. Their unified IT Operations Platform offers a single-console solution for endpoint management, autonomous patching, backup, and remote access, enhancing organizational efficiency, resilience, and cost control. Automation is key to providing employees with a superior technology experience at work.

The company has maintained an outstanding 98% customer satisfaction rate for over five years, reflecting its dedication to customer success.

Benefits of Joining

• Work within a collaborative, respectful, and inquisitive community.
• Enjoy a hybrid work setup supporting work-life balance along with complimentary in-office lunches.
• Opportunities for personal growth and career advancement.
• Development through access to a distinguished training platform.
• Competitive salary package.
• Work alongside a diverse international team.

Additional Information

This role is based in Singapore with a hybrid work model and does not provide visa sponsorship. Equal employment opportunity is upheld, and the company supports an inclusive and diverse workplace, considering all qualified candidates regardless of demographic factors.