Customer Success Manager

About the Role

We are seeking a Customer Success Manager with mid-level experience to join our team. This role is pivotal in helping clients meet their business objectives through effective use of TRIFFT solutions. The successful candidate will be responsible for driving project implementations and ensuring sustained client satisfaction.

Key Responsibilities

• Lead client meetings by preparing agendas and keeping detailed minutes.
• Coordinate efforts between internal teams, clients, and third-party collaborators to ensure projects are completed promptly.
• Establish and maintain strong relationships with clients by understanding their overall goals and ensuring smooth onboarding and project setup.
• Conduct regular business reviews involving relevant experts to measure impact and maintain client satisfaction.
• Assist with invoicing, payment processing, and proactively manage contract renewals to sustain ongoing client partnerships.

Required Experience and Skills

Proven experience in project management and client engagement is essential. The candidate should demonstrate the ability to independently handle client communications and ensure the successful completion of projects.