Customer Success Manager

About Contractor Liberty

Contractor Liberty is a rapidly expanding marketing agency dedicated exclusively to roofing companies and home service businesses throughout the United States. Unlike agencies that set campaigns and forget, Contractor Liberty deeply partners with clients to generate tangible revenue and market dominance.

Role Overview

As a Customer Success Manager, you will serve as the primary liaison between the agency and its roofing clients, managing relationships post-sale from onboarding to retention. Your role goes beyond routine check-ins; you will be accountable for client outcomes, preventing churn, and expanding account value.

Day-to-Day Responsibilities

• Manage comprehensive client relationships after the sale, including onboarding and long-term retention efforts.
• Lead weekly or bi-weekly strategic meetings reviewing advertising performance, lead generation, and sales metrics.
• Proactively detect clients at risk of disengaging and implement preventative measures.
• Collaborate closely with fulfillment and advertising teams to ensure campaign delivery meets client expectations.
• Hold clients accountable for lead engagement, partnering with them constructively rather than simply agreeing.
• Identify opportunities to upsell and cross-sell additional services to increase account value.
• Monitor client key performance indicators, flag issues promptly, and own responsibility for retention rates.

Candidate Profile

• Confident, forthright communicator comfortable pushing back when necessary.
• Experience in sales or client-facing roles with direct accountability for revenue or retention outcomes.
• Understanding of blue-collar business owners through prior work, sales, or relationship management.
• Organized with effective use of systems but excels primarily in strong communication and conversations.
• Motivated by growth opportunities, aiming for leadership advancement beyond steady income.

Compensation & Growth

• Base salary set at $2,000 per month.
• Performance bonuses ranging from $4,500 to $6,000 monthly based on client retention, revenue generation, and upselling success.
• Potential total earnings between $6,500 and $8,000 per month.
• Clear career progression leading toward Director of Client Success or Operations Manager as the client base expands beyond 50.

Requirements

• Minimum two years of experience in client-facing, sales, or account management roles.
• Proven ability to manage multiple accounts or clients simultaneously.
• Comfortable having candid and occasionally challenging conversations with clients.
• Familiarity with digital marketing concepts such as paid advertisements, lead generation funnels, and CRM systems.
• Dependable internet connection, a professional workspace, and availability during standard US business hours.

Application Instructions

Applicants must submit their resume along with answers to the following questions:

• Describe an instance where you salvaged a client relationship or sale that was about to fail. What actions did you take?
• Explain your experience working with blue-collar business owners, contractors, or in trades-related industries.
• Why are you seeking to transition from your current role?

Applications missing answers to these questions will not be reviewed.