Customer Success Manager

About OneImaging

OneImaging is rethinking how patients and families access medical imaging. Its concierge model connects people with a vetted radiology network spanning more than 5,000 providers across 48 states, helping cut imaging costs by 60% to 80% while reducing the chance of unexpected bills. The platform is designed to deliver fair pricing, quicker access to care, and measurable savings for employers and payers.

Role overview

As a Customer Success Manager, you will own the onboarding and long-term success of strategic customers. You will serve as the main contact for assigned accounts, guide them through implementation, handle complex data feed setup, and help them achieve clear business outcomes. After launch, you will continue to manage the account’s revenue potential and strategic priorities. The role blends customer relationship management, project coordination, and data-driven problem solving.

Key responsibilities

• Lead the full customer onboarding journey, including setup of customer-specific data feeds and reliable data exchange across systems.
• Develop strong, trusted relationships with stakeholders at different levels and act as a strategic partner and escalation point.
• Review customer performance data and metrics, turn them into useful insights, and use them to improve adoption and outcomes.
• Prepare regular business reviews and reporting for key customer contacts.
• Bring customer feedback back into the company to help shape product improvements and service enhancements.
• Look for ways to streamline processes, improve the customer experience, and increase efficiency across implementation and ongoing account management.
• Partner closely with Sales, Product, Engineering, and Support to create a smooth customer journey.

Requirements

• At least 6 years of experience in Customer Success or Account Management within a digital health solution environment that includes benefits administration.
• Comfort working with technical concepts such as integrations, data feeds, and system configurations.
• Ability to navigate ambiguity, establish scalable processes, and help grow a customer success function.
• Experience coordinating with multiple vendor partners in a healthcare and benefits ecosystem.
• Demonstrated success in building strategic relationships with important customer stakeholders.
• Strong analytical skills with the ability to create actionable insights from reporting and data analysis.
• Excellent project management ability and the capacity to manage several priorities while delivering on time.

Compensation and benefits

The base salary for this position is between $110,000 and $140,000 annually. The role is bonus eligible. Final compensation will be based on qualifications, skills, experience, location, and applicable laws. In addition to base pay, the position may also participate in equity incentives and a competitive benefits package.

Fraud and security notice

Be cautious of recruiting scams. OneImaging states that it uses only the oneimaging.com email domain for its hiring communication. If someone contacts you from a different domain claiming to represent the company, you should report the incident to law enforcement and to [email protected].

Equal opportunity and accommodations

OneImaging is an equal opportunity employer and welcomes diversity in the workplace. Employment decisions are made without regard to race, religion, color, national origin, sex, pregnancy, childbirth, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or other legally protected characteristics. The company also provides accommodations for qualified individuals with disabilities during the hiring process. Candidates needing assistance can contact [email protected].